John Walker
Orlando
Summary
Dedicated Comfort Advisor known for driving client trust and delivering tailored heating and cooling solutions. Proven ability to educate clients on energy efficiency and collaborate effectively with installation teams, ensuring seamless project execution.
Overview
16
16
years of professional experience
Work History
Comfort Advisor
ProTech Heating and Cooling
Orlando
08.2017 - 09.2025
- Conducted in-home consultations to assess heating and cooling needs of clients.
- Developed customized comfort solutions based on client preferences and budget constraints.
- Educated clients on energy efficiency options and system maintenance best practices.
- Collaborated with installation teams to ensure seamless execution of projects.
- Utilized CRM software to track customer interactions and follow-up activities effectively.
Comfort Advisor
One Hour Heating and Air Conditioning
Melbourne, FL
10.2016 - 06.2017
- Conducted in-home assessments to identify customer heating and cooling needs.
- Recommended tailored HVAC solutions based on individual client requirements.
- Educated clients on energy efficiency and system maintenance best practices.
- Collaborated with installation teams to ensure seamless service delivery.
- Developed comprehensive proposals that addressed client concerns effectively.
- Trained new Comfort Advisors on product knowledge and sales techniques.
- Established trust with clients through clear communication, addressing concerns, and providing expert advice.
Comfort Advisor
One Stop Cooling & Heating
Winter Park, FL
01.2016 - 06.2016
- Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
- Employed required company scripts and personal expertise to make consistent sales.
- Engaged customers with friendly conversation to uncover needs and build trust.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
- Continuously improved product knowledge and expertise, keeping abreast of industry trends and technological advancements to better serve clients'' needs.
Comfort Advisor
American Air And Heat
Oviedo, FL
06.2009 - 07.2015
- Mentored junior advisors, enhancing team knowledge and improving service delivery standards.b
- Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
- Contributed to company growth by consistently meeting and exceeding personal sales targets.
- Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
- Collaborated closely with management to identify areas for improvement within the company''s sales process or customer service offerings.
- Conducted in-home consultations to assess heating and cooling needs of clients.
Education
No Degree - HVAC
Dekalb Technical Institute
Decatur, GaSkills
- Client relationship building
- Goal-oriented mindset
- Sales proposals
- Client relationship development
- System specifications
- Customer service
- Attention to detail
- Reliability
- Customer needs assessment
- Sales techniques
- Presentation skills
Accomplishments
- Senior technician (Nate Certified from 2005-2009)
- Trane Boot Camp training 2009 & 2018
Voted Best Presentation in 2018
- Air Time 500 Million Dollar Sales Factory 2012
Timeline
Comfort Advisor
ProTech Heating and Cooling
08.2017 - 09.2025
Comfort Advisor
One Hour Heating and Air Conditioning
10.2016 - 06.2017
Comfort Advisor
One Stop Cooling & Heating
01.2016 - 06.2016
Comfort Advisor
American Air And Heat
06.2009 - 07.2015
No Degree - HVAC
Dekalb Technical Institute