Andrew Farley
Richmond,VA
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
Burgerworks
Glen Allen, VA
10.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Operating Partner
Burgerworks
Glen Allen, VA
01.2020 - 06.2023
- Continued to operate under the same guidelines and descriptions as the previous role.
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Stepped down from this role with intentions to find a new career while maintaining the title of General Manager (June '23 - Current day).
Education
High School Diploma -
J.R. Tucker High School
Henrico, VA06-2012
Skills
- Operations management
- P&L management
- Inventory control
- Leadership and team building
- Training and coaching
- Problem resolution
- Administrative skills
- Efficient multi-tasker
- Sound judgment
- Relationship building
- Team player
- Work ethic standards
Volunteer Experience
- USERL, Worked closely with horses over these past 10 years sporadically. Helping maintain fields, tending to barn work, & assisting with heavy loads (hay, food, building/repair materials).
- YMCA Leader's Club, Required all members to participate monthly in YMCA oriented events and/or local food drives. Helping prepare and handout food for the homeless or less-fortunate, as an example.
Timeline
Operating Partner
Burgerworks
01.2020 - 06.2023
General Manager
Burgerworks
10.2017 - Current
High School Diploma -
J.R. Tucker High School