Andrew Franks
Austin,TX
Summary
Dynamic hospitality professional with extensive experience at Lupe Tortilla, excelling in customer service and event coordination. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in POS systems and inventory management, consistently achieving operational efficiency and fostering client loyalty. Adaptable and quick learner, dedicated to delivering exceptional experiences.
Overview
4
4
years of professional experience
Work History
To-Go Server
Lupe Tortilla
Austin, TX
05.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed accurate order processing and timely delivery of food and beverages.
- Assisted in maintaining cleanliness and organization of to-go station and dining area.
- Collaborated with kitchen staff to ensure efficient meal preparation and packaging.
- Upsold menu items and promotions to enhance guest experience and increase sales.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
Lead Caterer
Lupe Tortilla
Austin, TX
05.2022 - Current
- Oversaw event setups, ensuring efficient fulfillment of all catering requirements.
- Facilitated training and mentorship for team members on food preparation and presentation standards.
- Managed logistics coordination for large-scale events, ensuring optimal resource allocation and timing.
- Cultivated robust client relationships to drive customer satisfaction and loyalty.
Bartender
Lupe Tortilla
Austin, TX
05.2022 - Current
- Crafted diverse cocktails and beverages, ensuring quality and customer satisfaction.
- Maintained cleanliness and organization of bar area to uphold health and safety standards.
- Assisted in training new team members on beverage preparation and service techniques.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Utilized POS system efficiently for order processing and payment transactions, enhancing operational flow.
Education
High School Diploma - Metal Working/ Welding
Stony Point
Round Rock, TX05.2019
Skills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Phone etiquette
- Memory retention
- Order accuracy
- Collaboration
- Point of sale systems
- Flexibility
- Money handling
Timeline
To-Go Server
Lupe Tortilla
05.2022 - Current
Lead Caterer
Lupe Tortilla
05.2022 - Current
Bartender
Lupe Tortilla
05.2022 - Current
High School Diploma - Metal Working/ Welding
Stony Point