Andrew Galeano
Ridgewood
Summary
Dynamic and results-driven Epic Implementation Specialist seeking an analyst career in a progressive and professionally managed healthcare organization that will provide adequate opportunities and an environment to draw upon knowledge, experience, and strengths for mutual benefits. Versatile and team-oriented with years of experience and ability as a tech-savvy healthcare informatics consultant. Possess strong analytical skills that help evaluate the situation and task at hand, determining the appropriate actions and deliver successful results. Demonstrate ability to work and perform at the highest standards in complex and demanding environments.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
Work History
Optime/Anesthesia/Radiant Team Lead during Go Live
Atrium Health
Charlotte, NC
08.2022
- Served as team lead responsible for staff of 15 in perioperative and radiology areas.
- Worked closely with project manager and CMIO on making sure workflows were correct and staff being educated correctly.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Worked with Nurse Director on making sure charges were being accepted & accounted for correctly within Epic regarding any procedures performed within any surgical areas both inpatient and outpatient.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
Optime/Anesthesia/Radiant Epic Support
Advent Health
Orlando, FL
07.2022
- Worked in all phases of care supporting Optime/Anesthesia (Pre/Intra/Post)
- Worked closely with head of Anesthesia in making sure proper workflows were being trained to staff of CRNA's.
- Educated nursing staff on Scheduling, Snap Board, Status Board, Doc Flowsheets, MAR and various other features in the Optime and Anesthesia Modules.
- One on One customization of Note Templates and Order Sets with Surgeons who specialize in specific area as well as Anesthesia providers creating macros to expedite their documentation for more efficiency.
- Collaborated with Instructional Designer to improve the end users workflow.
- Made recommendations and developed technical design for new application features.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Optime/Anesthesia Epic Support
RWJ Barnabas Health
Hamilton, NJ
05.2022
- Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
- Made recommendations on workflow decisions for quicker and safer documentation.
- Identified and corrected performance issues.
- Customized Physician Note Templates and Order Sets specific to their specialties.
- Trained users in proper use of hardware or software.
- Composed several Revenue reports for OR Nurse Manager helping with previous day Posted/Unposted logs. Building out criteria for implant report, OR charge capture.
- Escalated unresolved issues to appropriate level.
- Established professional relationship with staff members to help build positive and encouraging environment through Go Live.
Go Live Service Desk Manager
Oregon Medical Group
Bend, OR
02.2022
- Proactively performance monitoring and reports on project
- Staffed and led team of 20 service desk analyst in tier 1 and tier 1.5 supports.
- Improved first call resolution percentage from 50% to 85%
- Developed trouble shooting matrix to assist staff with proper process to stream line incidents to correct analytical team.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated software trainings for manage service tools such as Service desk, foot prints and service now.
- Monitored and managed project baseline to ensure activities are occurring as planned.
- Proactively identified risks and issues on projects - leading team to develop risk management and issues management plans.
Optime/Anesthesia/Radiant Epic Support
Providence Health
Laguna Beach, CA
10.2021
- Educated all Surgical clinicians and staff on Optime/Anesthesia workflows for all phases of care (Pre/Intra/Post).
- Work closely with nurse managers to identify and assess any workflow issues throughout.
- Troubleshot software/hardware.
- Enrolled clinicians into dual authentication for E- prescription.
- Installed Haiku and Canto on to Clinicians laptops/tablets.
- Troubleshot transcription related issues for both Dragon & MMODAL
- Provided elbow support during Go Live and continued to create a healthy and productive implementation period.
Regional Go Live Lead
ProHealth
New York, NY
08.2021
- Managed 40 resources over span of one month at 5 ambulatory sites that consisted of urgent cares and outpatient surgeries.
- Maintained project quality with hands-on approach. Working with consultants to achieve all end user goals before end of assignment.
- Monitored Physician project of entire practice after flagging down potential issues that needed to be addressed.
- Developed weekly production status reports for management review.
- Evaluated trends to understand competitive environments and assess current strategies.
Optime/Anesthesia Lead for Go Live
Alameda Health
Oakland, CA
10.2020
- Worked with support teams to resolve critical tickets in timely manner to meet clients needs.
- Oversaw all Optime/Anesthesia resources during entire implementation along with Radiant and Cupid later in project.
- Developed and rolled out tip sheets while working hand in hand with CT's to address workflow concerns of client.
- Established ATE work schedules, ensuring that all departments were properly staffed for each shift. Ensured HIPAA compliance.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Travel to health networks around the country updating and maintaining Epic implementation plans.
- Provide practice-specific support during the “go live” period.
- Analyze and document current and proposed clinical workflows, as it pertains to the implementation of electronic practice management and electronic medical records software.
- Analyzed, evaluated and make recommendations and/or alternatives that address existing and potential areas of improvement in physician's office operations/workflow.
- Coordinated implementation with client IT to ensure that installation of hardware and software is completed in timely manner
- Responsible for training and educating clinical healthcare professionals in hospital, ambulatory and classroom settings.
- Discuss project progress with hospital leadership, collect feedback on different stages and directly addressed concerns.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Ambulatory Provider Support
Brown & Toland
San Francisco, CA
03.2020
- Identified and corrected performance issues.
- One on One training with Physicians on how to maneuver through their In Basket more efficiently.
- Customization sessions with providers on fine tuning notes, charges and workflow.
- Made recommendations on Workflow design for end users to navigate through their documentation more effectively and efficiently.
- Escalated and followed up on unresolved issues.
- Trained users in proper use of hardware and software.
Optime/Anesthesia Epic Support
Meritus Health
Hagerstown, MD
09.2019
- Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
- One on One training with RN's on Customizing their Epic display for more efficient and safer way to document patient information.
- One on One training with Surgeons, Anesthesiologist and CRNA's on Note templates, Order Sets, Positioning and creating Macros.
- Made recommendations and developed Workflow design for new application.
- Trained users in proper use of hardware or software.
- Escalated unresolved issues to appropriate level, including following up to make sure all issues were resolved.
Inpatient Epic Support
Spaulding Rehabilitation Hospital
Charlestown, MA
01.2019
- Clindoc and CPOE Elbow support to RN's and Physicians in Rounding, Admissions and Discharges. Tracked, updated, and resolved issues identified by end users with application.
- Customized Physician Note Templates and Order Sets
- Customized RN's Toolbars and Flowsheets to be more efficient.
- Escalated unresolved issues to appropriate level.
- Maintained workflow with physicians, nurses and staffs to complete tasks.
- Maintained project quality with hands on approach by working with consultants to meet client needs.
- Convert all appointments made in old system to appointments in EPIC prior to Go-Live date.
- Provided support to physicians and nurses in updating patients' EMR.
- Assist support to physicians in accessing and providing referrals to practitioners, maintain workflows with physicians, nurses and staffs to complete tasks at hand.
- Maintains project quality with hands on approach by working with consultants to meet client needs
- Works with Principle trainers and analyst to resolve critical issues.
Outpatient Optime/Anesthesia Epic Support
Princeton Medical Center
Plainsboro, NJ
06.2018
- One on One Training with Physicians on custom Note Templates and Order Sets for more effective and efficient documentation.
- Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
- Identified and corrected performance issues.
- Escalated unresolved issues to appropriate level.
Optime/Anesthesia Epic Support
University Of Miami Health
Miami, FL
05.2017
- Assisted with curriculum and held customization sessions for Order sets, Preference Lists and Note templates. Assisted in creating Tip Sheets for and during Go Live.
- Elbow support during entire Go Live along with 1 on 1 customization of Order Sets, Macros and Note Templates.
- Covered all units at UMH. Mainly Perioperative Department focusing on Optime/Anesthesia supporting Surgeons, Anesthesiologist's, and Nurses in PreOp and PACU.
- Worked with analyst to identify and streamline work flows developed with training team.
- Performed Post Go live support for surgical areas.
Consultant
Deloitte
New York, NY
01.2024 - Current
- Developed and delivered training programs enhancing employee skills and knowledge retention.
- Facilitated workshops utilizing adult learning principles to optimize participant engagement.
- Collaborated with department heads to identify training needs and align programs with organizational goals.
- Evaluated training effectiveness through feedback surveys, ensuring continuous improvement of content.
- Mentored junior trainers, promoting best practices and fostering a culture of learning within the team.
- Designed e-learning modules using instructional design software, improving accessibility for remote employees.
- Analyzed performance metrics to refine training strategies, directly impacting operational efficiency and productivity enhancements.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
Epic Implementation Specialist
Ellit Groups/ The CSI Companies
07.2016 - Current
- Maintaining project quality with hands on approach by working with consultants to meet all Healthcare Network goals during implementation.
- Team with health network leadership, trainers and analysts to identify issues, analyze information and provide solutions.
- Work alongside health network leaders to deploy new training strategies and resolutions to previous tickets or workflow matters.
- Oversee/support Optime, Anesthesia, CPOE, Radiant and Cupid modules during implementations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06-2008
Skills
- Epic Ambulatory Certified
- Team Leadership and Development
- Training and Supervision
- Module Customization
- Remote Desk Support
- Highly Effective Communicator
- Workflow Optimization
- Ability to analyze operational and system capabilities to propose effective solutions
- Well versed in numerous Epic Modules :
- Optime
- Anesthesia
- Ambulatory (clinical and cadence)
- Radiant
- CPOE/Orders
- Clindoc
- Cupid
- Provider Personalization
- MS Word, Excel, Powerpoint, Remote Desk
- Service Now
Timeline
Consultant
Deloitte
01.2024 - Current
Optime/Anesthesia/Radiant Team Lead during Go Live
Atrium Health
08.2022
Optime/Anesthesia/Radiant Epic Support
Advent Health
07.2022
Optime/Anesthesia Epic Support
RWJ Barnabas Health
05.2022
Go Live Service Desk Manager
Oregon Medical Group
02.2022
Optime/Anesthesia/Radiant Epic Support
Providence Health
10.2021
Regional Go Live Lead
ProHealth
08.2021
Optime/Anesthesia Lead for Go Live
Alameda Health
10.2020
Ambulatory Provider Support
Brown & Toland
03.2020
Optime/Anesthesia Epic Support
Meritus Health
09.2019
Inpatient Epic Support
Spaulding Rehabilitation Hospital
01.2019
Outpatient Optime/Anesthesia Epic Support
Princeton Medical Center
06.2018
Optime/Anesthesia Epic Support
University Of Miami Health
05.2017
Epic Implementation Specialist
Ellit Groups/ The CSI Companies
07.2016 - Current
High School Diploma -
Grover Cleveland High School