Andrew Garcia
New York,NY
Summary
Proven track record in enhancing patient well-being at Hospital through innovative care plans and effective crisis intervention, demonstrating exceptional skills in emotional regulation and behavioral management. Expert in fostering patient growth during therapy, adept at training peers for improved service delivery. Achieved significant improvements in patient outcomes, showcasing strong leadership and compassionate support abilities.
Overview
13
13
years of professional experience
Work History
Mental Health Therapy Aide
Hospital
02.2012 - 12.2016
- Improved patient well-being by implementing individualized care plans and therapeutic interventions.
- Managed behavioral issues professionally using established techniques, maintaining an orderly therapeutic environment conducive to healing process.
- Trained new Mental Health Therapy Aides on best practices, contributing to a skilled workforce within the facility.
- Implemented crisis intervention techniques when necessary, deescalating situations effectively for patient safety.
- Provided compassionate support to patients during group therapy sessions, fostering a positive environment for growth and healing.
- Maintained comprehensive records detailing each patient''s history, progress, assessments, goals, interventions, responses.
Sale Floor Team Member
Retail
03.2010 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Supported promotional plans by updating signage with price changes.
- Supported team members in resolving complex customer issues, resulting in increased satisfaction levels.
Pizza Maker
Domino's Pizza
06.2004 - 08.2007
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Education
GED -
Glenmont Job Corps
822 River Rd, Glenmont, NY 1207706.2004
Skills
- Anxiety Reduction
- Depression Management
- Emotional Regulation
- Dual Diagnosis Treatment
- Family Support
- Suicide Prevention
- Behavioral Management
- Social Skills Training
- Self-Care Promotion
Timeline
Mental Health Therapy Aide
Hospital
02.2012 - 12.2016
Sale Floor Team Member
Retail
03.2010 - 04.2015
Pizza Maker
Domino's Pizza
06.2004 - 08.2007
GED -
Glenmont Job Corps