Shekima Flakes
Syracuse,NY
Summary
Mental health professional with proven background in providing therapeutic support and care. Known for enhancing patient outcomes through effective communication and empathetic interaction. Reliable team player who adapts to changing needs and collaborates seamlessly with multidisciplinary teams to achieve patient-centered results.
Overview
4
4
years of professional experience
Work History
Mental Health Therapy Aide
Hutchings Psychiatric Center
07.2024 - Current
- Facilitated therapeutic recreational activities designed to improve cognitive functioning and social skills among patients.
- Coordinated closely with psychiatrists and other healthcare professionals to ensure a comprehensive approach to each patient''s treatment plan.
- Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in mental health care.
- Assisted in the development of treatment plans for better mental health outcomes.
Service Coordinator
Helio Health
01.2024 - 07.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Residential Specialist
Helio Health
06.2021 - 01.2024
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
- Assisted residents in achieving personal goals with customized support plans and regular progress reviews.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TXSkills
- Anxiety reduction
- Depression management
- Emotional regulation
- Dual diagnosis treatment
- Incident reporting
- General security
- Customer service
- Patience and composure
- Behavioral management
- Family support
- Goal setting assistance
Timeline
Mental Health Therapy Aide
Hutchings Psychiatric Center
07.2024 - Current
Service Coordinator
Helio Health
01.2024 - 07.2024
Residential Specialist
Helio Health
06.2021 - 01.2024
High School Diploma -
Thurgood Marshall High School
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