Andrew Giantonio
Windsor Locks,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
University of Hartford
West Hartford, CT
04.2023 - Current
- Under general supervision of a Shift Supervisor, utilize radio, computer and telephone to receive and record reports of emergency and non-emergency information, complaints, messages, and requests for service, assistance, or coverage; transmit reports and messages to mobile units, persons or departments; and dispatch equipment and personnel to location where service, assistance or coverage is needed for a 350-acre college campus.
- Maintain accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Assist with investigations by providing information from various databases as requested.
- Prepare reports detailing daily activity and any unusual occurrences for review by supervisors.
- Update dispatch logs throughout shift in order to maintain an accurate record of all activities.
- Coordinate law enforcement, fire and ambulance services for different emergency situations.
- Handle highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Utilize Omnigo Dispatch (CAD) Software to capture relevant incident information for every call into the Dispatch Center with exceptional detail and accuracy.
- Ability to prioritize work ensuring Officer and campus safety
- Maintains confidentiality
Internal Service Advisor
Manchester Honda
Manchester, CT
08.2022 - 03.2023
- Work within the Service Department to coordinate and oversee the service, detailing and delivery to our external customers of new and used automobiles
- Coordinate closely with all stakeholders to ensure cost containment and prompt delivery in a very fluid and dynamic work environment.
Service Coordinator
Manchester Honda
Manchester, CT
04.2019 - 08.2022
- Provide top rated customer service to both internal and external customers in a fast paced Automotive Dealership
- Answer calls and schedule service appointments for both routine and emergency service appointments.
Police Dispatcher
Glastonbury Police Department
Glastonbury, CT
01.2019 - 04.2019
- Police Dispatcher for the Town of Glastonbury CT
- Answer both emergency and routine calls for the towns of Glastonbury and East Hampton, CT via telephone, radio and other systems
- Ability to prioritize workload
- Trained (Certified) in Emergency Medical Dispatch (EMD), State of CT
- Systems used include Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) System and NexGen Public Safety Software.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Operate law enforcement communication equipment and utilize the National Crime Information Center (NCIC) database to facilitate information to authorized department personnel.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Handle emergency phone calls calmly and obtained pertinent information with composed approach.
Director, Investigative Services
Aetna
Hartford, CT
11.2011 - 01.2017
- Oversee the investigative services unit, including backgrounds, forensics, investigators, and e-discovery teams
- Directed all investigations of fraud, encompassing employee misconduct, broker, vendor, healthcare, worker's compensation and disability, credit card, and data privacy breaches
- Collaborate with legal, corporate security, IT, SIU, HR, risk management, procurement and law enforcement agencies to pursue fraudulent cases and misconduct issues, as needed
- Consistently expand computer forensic capabilities to drive team success through forensic tools, case management systems, and technology, leveraging data mining, search engines, and content monitoring
- Outline and administer annual budget, M&A integration activities, and overall strategic planning initiatives.
Senior Investigator
Aetna Inc
Hartford, CT
10.2007 - 11.2011
- Investigate complex cases of fraud, violations of policies and criminal activities pertaining to the Company
- Maintain consistent confidentiality and discretion in identifying issues, conduct investigations and implement preventive and corrective actions
- Facilitate operational and strategic support.
Security Specialist/ Site Supervisor, Security Operations
Aetna US Healthcare
Blue Bell, PA
01.1997 - 05.2001
- Provided and oversaw security related services to a suburban business campus with an employee population of over 4,400 employees situated on 46 acres, 7 buildings and ~600,000 square feet of office space
- This was accomplished via management of multiple teams which consisted of a Security Technician, Security Card (ID card) Access Administrator, Executive Drivers, Receptions Staff and 31 Security Officers
- Some of my accomplishments include: design and build-out of a new multi-million dollar security operations center, implemented a new digital ID card program roll-out to employees, provide security services for special events (BOD meetings, share holders meetings), VIP security for CEO and other company executives, and managed security implications of Y2K event.
Security Operations
Aetna
Hartford, CT
03.1990 - 01.1997
- Diversified experience within a Corporate Security organization with increasing responsibilities
- Some of my highlights include: Develop operational landscapes to improve security services and reduce costs, provide investigative support services to internal clients and local and federal law enforcement agencies, oversee training requirements for a proprietary security staff and conduct numerous training sessions, maintain staffing requirements, job descriptions and standards.
Education
Business Administration -
MANCHESTER COMMUNITY COLLEGE
High School Diploma -
GLASTONBURY HIGH SCHOOL
Skills
- Interdepartmental Coordination
- File Management
- Budget monitoring
- Document Preparation
- Proofreading documents
- Records Management
- Inventory Management
- Scheduling
- Electronic Records Management
- Data Entry
- Recordkeeping
- Office Administration
- Sensitive material handling
- Correspondence Writing
Military Service
Honorably Discharged Veteran having served in the United States Army, 11/01/83, 05/01/91, both Active Duty and Reserves. While on Active Duty I served with the 82nd Airborne Division as an Indirect Fire Infantryman. While in the Reserves, I served as a Military Policeman and was ordered to active duty for the Persian Gulf War and completed one deployment in Operations Desert Shield and Desert Storm.
Certification
- Certified; State of Connecticut Public Safety Telecommunicator
Affiliations
- Member Windsor Locks American Legion Post 36, currently serving as Post Adjutant
- Member Windsor Locks VFW, Post 6123, currently serving as Post Commander
- Member Windsor Locks Memorial Hall Board of Trustees
- Former Scoutmaster Boy Scout Troop 263, currently serving as Charter Organization Representative.
- Previous Fire Fighter and Fire Marshal for the Town of Glastonbury, CT
Timeline
Public Safety Dispatcher
University of Hartford
04.2023 - Current
Internal Service Advisor
Manchester Honda
08.2022 - 03.2023
Service Coordinator
Manchester Honda
04.2019 - 08.2022
Police Dispatcher
Glastonbury Police Department
01.2019 - 04.2019
Director, Investigative Services
Aetna
11.2011 - 01.2017
Senior Investigator
Aetna Inc
10.2007 - 11.2011
Security Specialist/ Site Supervisor, Security Operations
Aetna US Healthcare
01.1997 - 05.2001
Security Operations
Aetna
03.1990 - 01.1997
Business Administration -
MANCHESTER COMMUNITY COLLEGE
High School Diploma -
GLASTONBURY HIGH SCHOOL
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