Veronica Garcia
Fort Worth,TX
Summary
Dedicated public safety professional specializing in 911 emergency communications and quality assurance within law enforcement. Expertise in crisis response, incident coordination, and operational analysis in high-pressure environments. Focused on evaluating processes and enhancing emergency response operations through training and collaboration with multidisciplinary teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
City of Denton Police Department
Denton, United States
08.2024 - Current
- Answered high-volume 911 and non-emergency calls, gathering critical information to assess emergencies and determine appropriate response.
- Dispatched police, fire, and EMS units via computer-aided dispatch (CAD) systems, ensuring seamless communication with field personnel for timely response.
- Prioritized multiple incidents simultaneously, ensuring rapid response to emergencies such as crimes, traffic accidents, and medical calls.
- Monitored radio channels, alarms, and emergency systems, documenting incident details in real time to support effective response coordination.
- Maintained accurate records of calls, dispatch actions, and unit activity, facilitating operational tracking and compliance with legal documentation standards.
- Provided calm, clear instructions to callers during high-stress situations until first responders arrived.
Quality Assurance Specialist
Grand Prairie Police Department
Grand Prairie, United States
05.2023 - 05.2024
- Evaluated and audited emergency and non-emergency calls to ensure accuracy, compliance, and rapid response.
- Identified call handling errors and trends, delivering actionable feedback that enhanced dispatcher performance.
- Delivered targeted coaching and training to ensure high-quality service and strict adherence to protocols.
- Generated performance reports and quality metrics, informing leadership decision-making.
- Collaborated with supervisors and management to refine procedures and optimize emergency response operations.
Emergency Communications Dispatcher / Quality Assurance Specialist
Broward County Sheriffs Office
Fort Lauderdale, United States
11.2015 - 11.2021
- Dispatched police, fire, and EMS units for emergency and non-emergency calls, prioritizing responses to maximize public safety and efficiency.
- Collected and assessed critical information from callers, facilitating rapid, data-driven decisions to ensure effective emergency response.
- Monitored real-time operational data and reported trends to leadership, enhancing response consistency and quality standards.
- Documented call deviations and collaborated with quality teams to streamline processes and improve service delivery.
- Trained and coached team members to ensure adherence to quality standards, reinforcing overall team performance.
- Coordinated with law enforcement and emergency services during high-pressure situations.
- Monitored multiple radio channels for timely updates and information dissemination.
Education
High School Diploma -
Miami Lakes Educational Center
Miami Lakes06-2007
Skills
- Incident Management
- Crisis management
- Coordination
- Agency collaboration
- Compliance
- Regulatory and Policy
- Operational Analysis
- Risk Assessment
- Operational reporting
- Strategic Planning
- Workforce training
Certification
- EMD-Q, IAED, 10/01/19, Present
- FEMA ICS, FEMA, 08/01/24, Present
- CPR, American Heart Association, 05/01/03, 06/30/07
Languages
Spanish
Professional
Work Preference
Location Preference
RemoteSalary Range
$60000/yr - $200000/yrTimeline
Public Safety Dispatcher
City of Denton Police Department
08.2024 - Current
Quality Assurance Specialist
Grand Prairie Police Department
05.2023 - 05.2024
Emergency Communications Dispatcher / Quality Assurance Specialist
Broward County Sheriffs Office
11.2015 - 11.2021
High School Diploma -
Miami Lakes Educational Center