Andrew Gilbert
Stanton,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
ACS Xerox
London, KY
10.2013 - 05.2015
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Mentored new employees on procedures and policies to maximize team performance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Document Control Specialist
ACS Xerox
Lexington, KY
06.2015 - 12.2016
- Performed data entry into various databases used for tracking document revisions.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Ensured that documents met all quality requirements before being released for distribution or use.
- Completed documents and work requests according to company standards.
- Utilized imaging systems to store records into remote storage.
- Properly prepared and shipped records for storage at offsite facilities.
Technical Support Representative
EDS
Winchester, KY
01.2002 - 11.2003
- Assisted customers with various types of technical issues via telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Troubleshot customer inquiries related to software and hardware issues.
- Maintained up-to-date case documentation for future reference.
- Participated in special projects as assigned by management team.
- Assisted customers with installation of new hardware and software applications.
Home Health Aide
KRCC - Joseph Caputo
Rogers, KY
05.2011 - 06.2015
- Maintained records of patient care, progress or problems to report and discuss observations.
- Documented patient status and reported changes in care needs.
- Managed patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Machine Operator
Leggett & Platt
Winchester, KY
01.2017 - Current
- Collaborate with other departments when necessary for successful completion of projects.
- Read and understood blueprints, product specifications, and tooling instructions to plan correct operational sequences and prevent materials waste.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Troubleshoot malfunctions in equipment or processes.
- Verified production orders prior to starting set-up.
- Comply with company policies regarding quality control procedures.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Education
GED -
Huntington North High School
Huntington, IN05-2000
Skills
- Data Collection
- Data Entry
- Account Updating
- Call Management
- Inbound and Outbound Calling
- Paperwork Processing
- Computer Proficiency
- Reading Comprehension
- Prioritization
- Conflict Resolution
- Courteous Demeanor
- Technical Support
- Quality Assurance Controls
- Customer Service
- Credit Card Payment Processing
- Scheduling
- Complaint Resolution
Affiliations
- Small business shipping. "Hot-Shot" trucking service. Automobiles and farm equipment for the most part.
- Attending competitive sporting/scholastic events with my children.
- Avid PC user. Personal and professional research and planning; creating documents, sending emails. I also enjoy online gaming and watching live streams to relax in my down time.
Accomplishments
- Received multiple certificates for training completion at Leggett & Platt, as well as multiple attendance bonuses.
- Received an award for CSR of the month at ACS, Xerox located in London, KY.
Timeline
Machine Operator
Leggett & Platt
01.2017 - Current
Document Control Specialist
ACS Xerox
06.2015 - 12.2016
Customer Service Representative
ACS Xerox
10.2013 - 05.2015
Home Health Aide
KRCC - Joseph Caputo
05.2011 - 06.2015
Technical Support Representative
EDS
01.2002 - 11.2003
GED -
Huntington North High School