Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Greer

Reston,VA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Satellite Imagery industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Manager / Intelligence Analyst

Blacksky Technologies
05.2017 - Current
  • Performed data entry tasks related to customer accounts and orders
  • Created detailed reports regarding customer service activities and performance metrics
  • Maintained and built product user guides
  • Engaged and lead new customer demos on how to utilize our product
  • Engaged in helping teach multiple 9-12 week in person trainings for clients on fully utilizing our product
  • Maintained up-to-date records of customer interactions and transactions
  • Resolved technical issues in a timely manner while maintaining customer satisfaction
  • Developed strategies for improving customer service processes and procedures
  • Responded promptly to all incoming inquiries from both internal and external sources
  • Analyzed customer inquiries and complaints in order to provide accurate solutions.

Education

Bachelor of Arts - Geography

Syracuse University
Syracuse, NY

Skills

  • Account Management
  • Complaint Resolution
  • Product and Service Knowledge
  • Database Management
  • Data Entry
  • Document and Records Management
  • Data Management
  • Order Management
  • Customer Relations
  • Report Generation

Timeline

Customer Service Manager / Intelligence Analyst

Blacksky Technologies
05.2017 - Current

Bachelor of Arts - Geography

Syracuse University

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Andrew Greer