Andrew Hanks
Roseville,Ca
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Roseville, CA
01.2020 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented new procedures or systems to improve efficiency within the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Driver
Domino's Pizza
Roseville, CA
06.2017 - Current
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Collected payments for goods delivered or unloaded.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Construction Laborer
Mack Construction
Sacramento, CA
06.2018 - 11.2020
- Loaded and unloaded building materials, tools, and machinery.
- Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
- Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
- Performed general clean-up activities onsite including sweeping and disposing of debris
- Installed insulation into walls before applying drywall panels.
- Provided support to skilled tradespeople including carpenters, masons, plumbers, electricians.
Driver
Jimmy Johns Gourmet Subs
Roseville, CA
07.2015 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Shift Leader
Smashburger
Sunnyvale, CA
07.2012 - 08.2014
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Cashier
Toys"R"Us
Sunnyvale, CA
05.2010 - 08.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
IBT Tech
Santa Clara, CA06-2014
High School Diploma -
Fremont High School
Sunnyvale, CA06-2012
Auto Tech Program -
Fremont High School
Sunnyvale, CA06-2012
Some College (No Degree) -
De Anza College
Cupertino, CASome College (No Degree) -
Sierra College
Rocklin, CASkills
- Goal-Oriented
- Friendly and Enthusiastic
- Customer Relationship Management
- Issue Resolution
- Staff Training
- Listening Skills
- Attention to Detail
- Energetic self-starter
Timeline
Assistant Manager
Domino's Pizza
01.2020 - Current
Construction Laborer
Mack Construction
06.2018 - 11.2020
Driver
Domino's Pizza
06.2017 - Current
Driver
Jimmy Johns Gourmet Subs
07.2015 - 07.2017
Shift Leader
Smashburger
07.2012 - 08.2014
Cashier
Toys"R"Us
05.2010 - 08.2012
IBT Tech
High School Diploma -
Fremont High School
Auto Tech Program -
Fremont High School
Some College (No Degree) -
De Anza College
Some College (No Degree) -
Sierra College