Andrew Hanson
Fargo,ND
Summary
Hard working, trustworthy, quick learning employee looking to use and further improve my leadership, communication, and technical skills to become an effective and successful Technical Support Engineer at Microsoft.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Systems Specialist
Bell Bank
02.2023 - Current
- Administer our retail and commercial system while actively resolving technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
- Work alongside vendors to complete tasks, troubleshoot, and assist in the implementation of new enhancements and projects for our system.
- Configure custom automation and optimizing processes within the system improving system efficiency.
- Maintain system functionality for both test and production environments.
- Developed comprehensive reports with system data for senior leadership.
Desktop Support Technician
Bell Bank
12.2021 - 02.2023
- Provided hardware and software support for computers, printers, and all other attached peripheral devices for internal employees utilizing remote desktop tools when required.
- Maintained high-level SLA completion and customer service.
- Assisted with the installation and implementation of new hardware and software within our Windows based company.
- Served as a resource for answering incoming calls through the phone line and picking-up tickets through our ticketing software.
- Assigned to projects which included the rollout of imaging laptops as Intune devices and working with audit handlers to provision auditor accounts.
Technology Solutions Intern
Sanford
09.2021 - 12.2021
- Worked collaboratively with organization leadership in enhancing my technology knowledge and support skills further improving the delivery of quality healthcare.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working alongside IT professionals.
- Assisted in the completion of projects and administrative duties while developing skills related to IT support case work.
Head Guard
Fargo Park District
05.2021 - 09.2021
- On the management team, I had a leadership role where I guided and helped lifeguards learn lifeguarding skills in order to run a safe and efficient pool.
- Helped the managers with scheduling, tracking pool chemicals, and the overall day-to-day tasks to keep the pool functioning.
- Ensured safety of all patrons by vigilantly monitoring pool activities and enforcing rules consistently.
Teller
Bell Bank
10.2019 - 05.2021
- Ran transactions, assisted in opening and closing the bank, and actively helped customers with their banking needs.
- Had override permissions to help lead and ensure new tellers have completed various transactions correctly.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Lifeguard
Fargo Park District
06.2017 - 09.2020
- Responsible for maintaining a safe environment for patrons along with ensuring cleanliness and upkeep of the pool and facility.
- Received Employee of the Pay Period while employed.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Science - Management Information Systems
North Dakota State University
12.2021
Skills
- Technical Troubleshooting
- Customer Support
- Automation Tools
- Vendor Relations
- Incident Management
- Cloud Computing
- System Implementation
Certification
- AZ-900 - Microsoft Azure Fundamentals
Activities
I’ve been on three mission trips to Chicago, Arizona, and Ohio. I also lead a small group at my church. I enjoy going to the lakes in the summer, skiing in the winter, exercising, playing sports, and hanging out with my friends. I’m interested in cloud computing, cyber security, and development.
Timeline
Retail Systems Specialist
Bell Bank
02.2023 - Current
Desktop Support Technician
Bell Bank
12.2021 - 02.2023
Technology Solutions Intern
Sanford
09.2021 - 12.2021
Head Guard
Fargo Park District
05.2021 - 09.2021
Teller
Bell Bank
10.2019 - 05.2021
Lifeguard
Fargo Park District
06.2017 - 09.2020
Bachelor of Science - Management Information Systems
North Dakota State University