Andrew Hardin
Louisville
Summary
Experienced Application Support Engineer with 19 years of technical expertise, specializing in HRIS Application Support for over 4 years. Demonstrated success in testing, deploying, and supporting software throughout the application lifecycle. Possesses a comprehensive understanding of coding and software development life cycles. Proficient in customer/software support, cyber security best practices, debugging tools, and software performance optimization. A management professional with strong analytical and problem-solving skills, dedicated to driving organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Recognized for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in engagement, project management, and performance metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Capital Management Analyst
Maxor National Pharmacy Services
05.2024 - Current
- Maintaining employee records, data, and managing upgrades via UKG Pro
- Deep focus on record maintenance, detecting and troubleshooting issues with the platform
- Understanding and troubleshooting knowledge of UKG WFM module, providing employee guidance regarding payroll issues
- Report maintenance, database update and query process focus within IBM Business Intelligence
- Continual training maintenance and administration, with a focus on curricula and materials management via Cornerstone On Demand (CSOD)
- Deep understanding and maintenance of ICIMS, with a strong focus on upgrading process and troubleshooting
- Executed data integrity analysis through advanced SQL queries and IBM Business Intelligence
- Launched a comprehensive workforce analytics dashboard using Power BI, enabling data-driven decision-making and reducing report generation time
- Strong focus on documenting processes and creating data sources for knowledge base articles for team success
- Providing assistance with interdepartmental discussions, with a strong focus and clear communication skills to assist the needs of the business from an HR and IT perspective
HRIS Analyst
Cook Medical
01.2023 - 06.2024
- Engineered and deployed tailor-made solutions for accurate reporting practices and accurate software reporting
- Expertly utilized SQL for creating robust data repositories and coding diverse data pulls for comprehensive reporting
- Spearheaded maintaining training repositories, adding training materials, and assisting with custom reporting within Cornerstone
- Instrumental in supporting HR staff through application troubleshooting processes with multiple software platforms
- Advanced analytical reporting capabilities utilizing Microsoft Power BI to support field and record data maintenance
- Specialized in HCM software support and configurations, primarily in Dayforce and Ultipro/UKG
- Adept at performing record corrections and offering dedicated software support for the HR management
- Developed automated solutions for HR data integration processes
HRIS Analyst
BrightSpring Health Services
07.2019 - 01.2023
- Provided Tier 2 Application level support focusing on ADP Workforce Now, database management, and recruitment systems within ICIMS
- Conducted thorough data analysis and resolving discrepancies within ADP Workforce Now for accuracy and reporting purposes
- Orchestrated the implementation and distribution of company training materials, upholding end-user support via Cornerstone
- Extended expertise in UltiPro assistance as well as Workday configuration as needed for HR Staff
- Created comprehensive training and support documentation for software deployments, application maintenance and how-to guides within knowledge base articles via Sharepoint
- Ultipro/UKG: System administrator and provided direct HR end user support for the following modules: Workforce Management and Talent Management
- Correction and updating of records and providing solutions to software issues
- Assisted with data migrations, system upgrades, and record maintenance
- Additional focus on Payroll, Time Management, and Dimensions module experience
Application Support Analyst
Kindred Healthcare
11.2014 - 06.2019
- Delivered comprehensive application support to healthcare staff for Medical record systems, specializing in SMART application and Microsoft Office products
- Administered software deployment initiatives alongside routine application updates across multiple organizations
- Acted as subject matter expert support for Cerner to provide quick resolutions to software issues and provide application education as needed
- Facilitated object management and user access security within Active Directory across multiple organization units and domain trees
- Maintained service quality by meeting and exceeding SLA's via Service Now ticketing system
- Workday: Administrator for Recruiting, Talent management and Human Resources modules
- Data accuracy and updating of records, providing solutions to software inquiries and systems outages
- Assisted with data migrations, system upgrades, and reporting processes and documentation
Education
Associate Degree - Computer Sciences
Jefferson Community Technical College
Louisville, KYHigh School Diploma - General Studies
Southern High School Career Magnet Academy
Louisville, KYSkills
- Strong verbal and written communication
- Proficient in HRIS support
- Power BI analytical reporting skills
- Experienced in Service Desk support and management
- Workday and UltiPro administration expertise
- ADP module support, HCM app support, Epic Cadence
- UKG Pro and WFM support
- Trend analysis
- Teamwork and collaboration
- Team collaboration
- Active listening
- Effective communication
Certification
- Epic Cadence Certification
- July 2022
Timeline
Human Capital Management Analyst
Maxor National Pharmacy Services
05.2024 - Current
HRIS Analyst
Cook Medical
01.2023 - 06.2024
HRIS Analyst
BrightSpring Health Services
07.2019 - 01.2023
Application Support Analyst
Kindred Healthcare
11.2014 - 06.2019
High School Diploma - General Studies
Southern High School Career Magnet Academy
Associate Degree - Computer Sciences
Jefferson Community Technical College
Similar Profiles
Michael GeorgyMichael Georgy
Pharmacist at Maxor National Pharmacy Services LLCPharmacist at Maxor National Pharmacy Services LLC
George DiazGeorge Diaz
Pharmacy Technician at Maxor, Callen-Lorde Clinic HIV Specialty PharmacyPharmacy Technician at Maxor, Callen-Lorde Clinic HIV Specialty Pharmacy
Ismary CastroIsmary Castro
Oncology Prior Authorization Coordinator at BioPlus Specialty PharmacyOncology Prior Authorization Coordinator at BioPlus Specialty Pharmacy