Geoffrey Gray
Columbus,OH
Summary
Results-driven Management Analyst specializing in strategic planning, data analysis, and process improvement. Demonstrated success in enhancing organizational branding and driving performance in high-pressure environments. Recognized for optimizing efficiency and productivity to achieve business objectives.
Overview
21
21
years of professional experience
Work History
Human Capital Management Analyst
Ohio Department of Medicaid
Columbus, Ohio
11.2022 - Current
- Managed the ePerformance program.
- Approved or disapproved performance evaluations in HCM system, ensuring alignment with SMART goals.
- Analyze and track evaluations through the Learning and Development Program.
- Used Cognos system to generate reports on ePerformance status and processes.
- Utilize Microsoft Teams and Microsoft Outlook for internal communication to all staff.
- Cross-trained on training programs and presentations, providing backup support to enhance team capability.
Account Examiner II
Bureau Of Workers' Compensation - State Of Ohio
Columbus, Ohio
12.2018 - 11.2022
- Investigated BWC's legal rights to recover funds from third parties responsible for claims.
- Negotiated and assisted personal injury attorneys in navigating state guidelines to recover funds.
- Evaluated workers' compensation claims for accuracy and compliance.
- Utilize a multitude of systems and software to determine legitimate, at fault entities.
- Developed and implemented performance improvement strategies to enhance operational efficiency.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted interviews with claimants to gather pertinent information.
Employer Service Representative
Ohio Bureau Of Workers' Compensation
Columbus, Ohio
09.2016 - 12.2018
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Provided friendly, knowledgeable service to promptly resolve customer concerns.
- Guided purchasing decisions by clearly explaining product highlights and benefits.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained productivity and quality standards at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 60 customers each day.
Substitute Paraprofessional
Columbus City Schools
Columbus, Ohio
09.2011 - 09.2016
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Delivered curriculum through one-on-one and group lessons to enhance student understanding and participation.
- Monitored student activities to ensure safety and support positive engagement.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Documented student behaviors and interventions to provide lead teacher with insights for addressing issues.
Scheduling Manager
Priority Dispatch, Inc
Columbus, Ohio
07.2007 - 09.2011
- Managed an $8 million dollar scheduling budget.
- Developed and implemented scheduling policies.
- Compiled weekly and monthly reports and presentations to communicate scheduling updates and insights.
- Coordinated material supply with vendors to maintain efficient operations and meet schedule deadlines.
- Served as key link between external vendors and internal teams to ensure smooth operations.
- Executed administrative tasks including faxing, filing confidential documents, answering phones, and managing email correspondence.
- Organized files, created spreadsheets, and digitized documents for route scheduled companies.
Operations Specialist
Priority Dispatch, Inc
Columbus, Ohio
02.2005 - 07.2007
- Monitored supply chain and managed logistics functions.
- Implemented improvement plans and set clear expectations across departments to enhance operational efficiency.
- Tracked and analyzed reports to identify trends, informing strategic decisions.
- Recommended process improvements to guide management in making informed decisions.
- Motivated and trained employees to maximize team productivity.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Interviewed, on-boarded and off boarded Independent Contractors.
Education
Bachelor of Science - Business Administration and Management
Ohio Dominican University
Columbus06-2010
Skills
- Data analysis
- Evidence analysis
- Workforce Planning
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Written Communication
- Teamwork and Collaboration
- Dependability
- Employee Engagement
Timeline
Human Capital Management Analyst
Ohio Department of Medicaid
11.2022 - Current
Account Examiner II
Bureau Of Workers' Compensation - State Of Ohio
12.2018 - 11.2022
Employer Service Representative
Ohio Bureau Of Workers' Compensation
09.2016 - 12.2018
Substitute Paraprofessional
Columbus City Schools
09.2011 - 09.2016
Scheduling Manager
Priority Dispatch, Inc
07.2007 - 09.2011
Operations Specialist
Priority Dispatch, Inc
02.2005 - 07.2007
Bachelor of Science - Business Administration and Management
Ohio Dominican University