Andrew Harris
Mansfield,OH
Summary
Results-driven documentation specialist with strong attention to detail and effective communication skills. Proven ability to collaborate with cross-functional teams, ensuring accurate and compliant operational documentation. I have experience in both customer satisfaction while also maintaining business and team relationships.
Overview
21
21
years of professional experience
Work History
Project Documentation Specialist
NiSource
Mount Vernon, OH
02.2025 - Current
- Assisted in creating and maintaining documentation for operational procedures and policies.
- Collaborated with cross-functional teams to gather information and support documentation needs.
- Reviewed documents for accuracy, consistency, and compliance with company standards.
- Utilized document management systems to organize, store, and retrieve files efficiently.
Upholstery Technician
Interstate Upholstery
Lexington, OH
03.2024 - 12.2025
- Operated sewing machines to construct and repair upholstery for various furniture types.
- Assessed fabric qualities to recommend appropriate materials for upholstery projects.
- Collaborated with team members to ensure timely completion of upholstery assignments.
- Maintained tools and equipment, ensuring optimal performance and safety standards.
- Implemented efficient workspace organization to enhance productivity during upholstery tasks.
- Improved customer satisfaction by delivering high-quality finished products that met specifications.
- Exceeded client expectations with precise color matching and pattern alignment for seamless repairs.
Welder
Lodi Metals
Bellville, OH
09.2022 - 03.2024
- Interpreted blueprints and technical drawings to ensure precise weld specifications.
- Conducted routine inspections of welds to maintain quality control standards.
- Collaborated with team members to enhance workflow efficiency and reduce downtime.
- Implemented safety protocols to minimize workplace hazards during welding operations.
- Maintained welding equipment, ensuring optimal performance and extending lifespan.
- Developed solutions for complex welding challenges, improving overall project outcomes.
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Inspected welds and checked critical measurements to meet specifications.
Self Employed
Superior Driving Academy
Mansfield, OH
06.2013 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Instructed students in defensive driving techniques and road safety regulations.
- Developed customized lesson plans to meet individual student needs and learning styles.
- Evaluated student progress and provided constructive feedback to enhance driving skills.
- Conducted pre-lesson vehicle inspections to ensure safety and compliance with regulations.
- Mentored junior instructors, sharing best practices for effective teaching methods.
- Developed strategic marketing plans to enhance brand visibility and reach target audiences.
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Managed financial forecasting and budgeting to optimize resource allocation and profitability.
- Established partnerships with local businesses to expand service offerings and drive sales growth.
- Trained and mentored staff, fostering a collaborative work environment focused on continuous improvement.
- Managed day-to-day business operations.
- Streamlined operational processes, reducing costs while maintaining high service quality standards.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Analyzed performance metrics to identify improvement opportunities and drive results.
- Trained new team members on best practices for customer interactions and system navigation.
- Conducted follow-up communications to gather feedback and improve service quality continuously.
- Developed streamlined processes for handling complaints, reducing resolution times significantly.
- Analyzed customer feedback trends to inform product improvements and service enhancements.
- Processed orders efficiently, ensuring accuracy in delivery timelines and product availability.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and retention rates.
Direct Support Professional
TWFD
Mansfield, OH
01.2012 - 06.2013
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Assisted in developing and implementing personalized care plans tailored to client needs.
- Facilitated recreational activities, fostering social engagement and community integration for clients.
- Monitored client progress, documenting observations to ensure adherence to care protocols.
- Trained new staff in effective support techniques, ensuring quality care standards were met consistently.
- Advocated for client rights and needs, promoting self-advocacy and empowerment within the community.
- Developed training materials to enhance staff understanding of best practices in direct support services.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Airman
United States Air Force National Guard
Mansfield, OH
04.2008 - 01.2012
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Operated heavy machinery, including excavators and bulldozers, ensuring adherence to safety protocols.
- Conducted regular inspections and maintenance on equipment to optimize performance and longevity.
- Collaborated with team members to execute project plans efficiently, minimizing downtime during operations.
- Implemented process improvements that increased productivity and reduced equipment wear over time.
- Assisted in planning logistics for material movement, streamlining workflow across various project phases.
- Operated range of heavy equipment on regular basis with advanced skill.
Direct Support Professional
TWFD
Mansfield, OH
05.2008 - 04.2009
- Collaborated with multidisciplinary teams to optimize client care strategies and improve service delivery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
Customer Service Representative
A Beka Academy
Pensacola, FL
09.2004 - 12.2006
- Led cross-functional initiatives to enhance collaboration between departments, improving overall service delivery.
- Mentored junior staff, fostering a culture of excellence and accountability within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
High School Diploma -
No Degree - Heavy Equipment Operation
Technical Training School
Fort Leonard Wood, MO11-2010
High School Diploma -
Temple Christian School
Mansfield, OH05-2004
Skills
- Editing and proofreading
- API documentation
- Adobe creative suite
- Multimedia production
- Content management
- Document design
- Attention to detail
- Problem-solving abilities
- Multitasking
- Effective communication
- Teamwork
- Teamwork and collaboration
- Customer service
- Experience with SAP S/4HANA
- Strong observational skills
- Effective teaching methods
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Advanced knowledge of Microsoft office suite
Timeline
Project Documentation Specialist
NiSource
02.2025 - Current
Upholstery Technician
Interstate Upholstery
03.2024 - 12.2025
Welder
Lodi Metals
09.2022 - 03.2024
Self Employed
Superior Driving Academy
06.2013 - 09.2022
Direct Support Professional
TWFD
01.2012 - 06.2013
Direct Support Professional
TWFD
05.2008 - 04.2009
Airman
United States Air Force National Guard
04.2008 - 01.2012
Customer Service Representative
A Beka Academy
09.2004 - 12.2006
High School Diploma -
No Degree - Heavy Equipment Operation
Technical Training School
High School Diploma -
Temple Christian School