Summary
Overview
Work History
Education
Skills
Professional Summary
Timeline
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Jada Grainger

Clarksville,VA

Summary

To obtain a job as an Patient Service Representative (PSR)

Overview

3
3
years of professional experience

Work History

Patient Services Representative

Piedmont Access To Health Services
06.2023 - Current
  • Addressed patient inquiries regarding appointments and billing, providing clear and accurate information.
  • Managed patient check-ins and check-outs through clinic management software, improving workflow efficiency.
  • Utilized conflict resolution skills to address patient concerns, maintaining a positive patient experience.
  • Processed patient insurance information using billing software, ensuring correct data entry and verification.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.

Dietary Aide

Chase City Health & Rehab Center
06.2022 - Current
  • Established and maintained thorough and updated nutritional information
  • Served meals to residents in accordance with established schedules and dietary procedures
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher
  • Maintained strict levels of cleanliness for tables, floors and prep areas
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area

Education

High School Diploma - undefined

Bluestone Senior High School
Skipwith, VA
06.2022

Career Studies Certificate - Cosmetology Licensure Preparations

Southside Virginia Community College
Alberta, VA
05.2022

Skills

  • Time Management
  • Verbal and Written Communication
  • Task Prioritization
  • Team Collaboration
  • Keyboarding
  • Editing Proofreading
  • Healthcare
  • HIPAA compliance
  • Customer service
  • Medical terminology
  • Medical billing

Professional Summary

As a dietary aide I have had the opportunity to work with people and learn the importance of providing excellent care for all. I have learned many skills from my current job and would like to grow in a new direction & focus more on my career.

Timeline

Patient Services Representative

Piedmont Access To Health Services
06.2023 - Current

Dietary Aide

Chase City Health & Rehab Center
06.2022 - Current

High School Diploma - undefined

Bluestone Senior High School

Career Studies Certificate - Cosmetology Licensure Preparations

Southside Virginia Community College

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Jada Grainger