Andrew Hawkins
Las Vegas,NV
Summary
Eager Bar Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
7
7
years of professional experience
Work History
Beverage Manager
Caesars Entertainment
Las Vegas, NV
02.2023 - 05.2024
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed day-to-day operations including opening and closing duties, assisting staff with transactional procedures, and overseeing nightly deep clean routines.
- Monitored liquor and dry supply stock levels, and placed orders when necessary to maintain adequate supplies.
- Maintained cleanliness standards throughout the bar area including countertops, shelves, equipment and storerooms.
- Supervised bar staff including scheduling shifts, assigning tasks, providing guidance, and monitoring attendance and performance.
- Guided team members in familiarization and recognition of all department and company directives and goals.
Bar Manager
La Jolla Groves
Provo, UT
12.2020 - 11.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Created signature beverages to increase revenue and patron loyalty.
- Monitored cash intake to reduce discrepancies.
Assistant General Manager
SpringHill Suites Marriott
Lehi, UT
01.2019 - 12.2020
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Disciplined and maintained staff of 30 to provide hospitable, professional service reflecting business initiatives.
- Supervised various critical tasks, including budget implementations, employee reviews, training, and schedules.
- Coded invoices and other records to maintain organized and accurate records.
- Conferred with subordinate department managers each day to assess needs and optimize activities.
- Balanced all rebates and other miscellaneous charges.
Guest Services Manager
Courtyard by Marriott
Provo, UT
10.2017 - 08.2018
- Ensured guests received excellent service by developing and maintaining positive relationships throughout their stay.
- Organized and supervised the daily activities of front desk staff to ensure efficient operations.
- Created weekly schedules for front desk staff in accordance with occupancy rates.
- Managed all aspects of check-in and check-out processes including verifying reservations, collecting payments and issuing keys or access cards.
- Analyzed data from multiple sources such as sales reports, occupancy rates., to identify trends and make recommendations for improvements.
Skills
- Customer relations
- Staff development
- Team building and supervision
- Corporate branding
- Administrative skills
- Conversational Spanish
Affiliations
- President's Volunteer Service Award (2012)
- Marriott Service Excellence Award (2014)
- Courtyard Marriott Employee of the Month Award (October 2016)
- Marriott Planet Utah Award Recipient (2017)
Timeline
Beverage Manager
Caesars Entertainment
02.2023 - 05.2024
Bar Manager
La Jolla Groves
12.2020 - 11.2022
Assistant General Manager
SpringHill Suites Marriott
01.2019 - 12.2020
Guest Services Manager
Courtyard by Marriott
10.2017 - 08.2018