Andrew Hawthorne
Planet Fitness
GARLAND,TX
2
Languages
3
years of professional experience
Dynamic customer service leader with a strong focus on resolving member inquiries and enhancing satisfaction. Proven ability to coordinate staff schedules and maintain operational standards.
Work History
Assistant Manager
5 Months- Assist in daily operations to enhance member experience and maintain facility standards.
- Coordinate schedules for staff to ensure optimal coverage during peak hours.
- Monitor cleanliness and safety procedures, ensuring compliance with health regulations.
- Respond to member inquiries, resolving issues efficiently to promote satisfaction and retention.
- Conduct inventory checks and order supplies to maintain adequate stock levels.
- Send reports and communicate effectively with upper management.
- Lift and move heavy objects daily.
Shift Leader
3 Months- Supervised daily operations, ensuring adherence to safety and cleanliness standards.
- Managed shift schedules optimizing staffing levels for peak hours.
- Resolved member inquiries and concerns promptly to enhance customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Communicated with management daily to ensure operations run smoothly and effectively.
- Assisted with moving machines.
Shift Leader
1 Year 2 Months- Supervised daily operations, ensuring adherence to safety and cleanliness standards.
- Managed shift schedules, optimizing staffing levels for peak hours.
- Resolved member inquiries and concerns promptly to enhance customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Communicated with management daily to ensure operations run smoothly and effectively.
Member Service Representative
1 Year 1 Month- Assisted members with inquiries and provided information on fitness programs and services.
- Processed membership applications and managed account updates efficiently.
- Maintained cleanliness of facilities, ensuring a welcoming environment for members.
- Collaborated with team to resolve member concerns and enhance service delivery.
- Lifted up to 75lbs.
Education
High School Diploma
Skills
Customer service
Team leadership
Decision-making
Problem-solving
Task delegation
Heavy lifting
Organization
Communication
Critical thinking
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Assistant Manager
Planet Fitness
03.2026 - CurrentRead More
Shift Leader
Planet Fitness
12.2025 - 03.2026Read More
Shift Leader
Planet Fitness
10.2024 - 12.2025Read More
Member Service Representative
Planet Fitness
09.2023 - 10.2024Read More
Garland High School
High School Diploma
Read More