Andrew Hayden

• Cleaned and restocked restaurant daily
• Made drip coffee and poured espresso
• Served beer, wine, and food with a smile
• Helped plate food
• Helped guide guests with area activities
• Delivered quality service by creating a warm and welcoming environment

Front Desk:

• Responded to customer requests via telephone and email. effectively answered questions and inquiries
• Made reservations on the phone, email, and in person
• Checked guests in/out
• Coordinated with housekeeping to complete guests special requests
• Worked in the evening fixing maintenance issues
• Trained many new hires
• Acted as Front Desk, Concierge, and Reservations

• Worked directly with wedding coordinators, brides/grooms, and catering companies to logistically streamline weddings and other events
• Served wine,beer, and champagne
• Set up/Breakdown wedding ceremonies and receptions
• Problem solved challenging issues that arose during events of this magnitude

• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Created a system as to tip out kitchen staff.
• Managed scheduling.
• Bussed and reset tables to keep dining room and work areas clean.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.