- Watching Movies and TV Shows
- Enjoy participating in walking and disc golf for overall physical and mental well-being
- Darts
- Music
- Adventure Travel
Andrew Heiden
TPA Auto Claim Adjuster
Freeport,IL
Summary
Experienced auto claims professional with strong focus on delivering accurate and timely assessments. Adept at navigating complex claims processes and resolving issues efficiently. Skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability and achieving results under pressure.
Overview
11
11
years of professional experience
Work History
Auto Claims Adjuster
Farmers
01.2019 - Current
- Contributed to continuous improvement initiatives within the department by sharing insights gained from personal experience and ongoing professional development activities.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
Front of House Manager
Young Auditorium
09.2014 - 05.2018
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Education
BBA - Finance
University of Wisconsin, Whitewater
Whitewater, WI05-2018
Skills
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Adaptability and flexibility
- Relationship building
Accomplishments
- Used Microsoft Excel to create a gameplan for best approaches to issue resolution.
- Collaborated with a team of 3 in the development of improving our internal office productivity.
- Volunteered in community cleanup efforts.
Interests
Timeline
Auto Claims Adjuster
Farmers
01.2019 - Current
Front of House Manager
Young Auditorium
09.2014 - 05.2018
BBA - Finance
University of Wisconsin, Whitewater
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