Claudia Hernandez
Fresno,CA
Summary
- To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. I am organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Possess experience working in the hospitality industry.
- Bilingual in English and Spanish (speaking, reading, and writing)
Overview
10
10
years of professional experience
Work History
Case Administrator II
American Arbitration Association, AAA
Fresno
07.2024 - Current
- Reviewed and organized case files to ensure accuracy of information.
- Assessed and evaluated cases for eligibility, ensuring compliance with regulations and policies.
- Analyzed and interpreted data from multiple sources to make informed decisions on cases.
- Maintained detailed records of case progress, status, and outcomes.
- Provided advice and assistance to clients regarding their rights and responsibilities under applicable laws and regulations.
- Ensured that all deadlines are met throughout the process of each case.
- Conducted interviews with clients, witnesses, or other parties involved in a case.
- Monitored caseloads to ensure timely resolution of cases.
- Drafted correspondence related to case activities in accordance with established procedures.
Judicial Assistant I
Fresno Superior Court
Fresno, CA
10.2020 - 07.2024
- Initiate case paperwork, file documents, draft/create case related court orders.
- Provided exceptional customer service when assisting litigants, attorneys, and witnesses, with inquiries or concerns related to their involvement in court proceedings.
- Demonstrated professionalism under pressure when addressing difficult situations within the courtroom setting.
- Contributed to a positive work environment by fostering teamwork among court staff members.
- Reviewed, analyzed and summarized legal documents for judicial review.
- Promoted clear communication between judges, attorneys, and parties by facilitating correspondence and relaying pertinent information.
Office Assistant II
Fresno Superior Court
10.2019 - 09.2020
- Welcomed office visitors and conducted orientation
- Increased customer satisfaction by providing professional and courteous front desk support.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Conducted reporting statistics, trial statistics, and case statistics.
- Maintained and updated office records, both digital and physical.
Front of House Manager
Chick-Fil-A
02.2015 - 07.2019
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
James Crime Victim Assistance Center Intern
Fresno County
02.2018 - 06.2018
- Internship completed alongside victim advocate
- Gained field experience- home check-ups, court proceedings, trials.
Education
BS - Criminology
Fresno State University
Fresno, CA05.2019
AS - Administrative Justice
Fresno City College
Fresno, CA05.2016
Skills
- Operations Management
- Case analysis
- Multitasking and Organization
- Accurate Cash Handling
- Legal Compliance
- Case Management
Timeline
Case Administrator II
American Arbitration Association, AAA
07.2024 - Current
Judicial Assistant I
Fresno Superior Court
10.2020 - 07.2024
Office Assistant II
Fresno Superior Court
10.2019 - 09.2020
James Crime Victim Assistance Center Intern
Fresno County
02.2018 - 06.2018
Front of House Manager
Chick-Fil-A
02.2015 - 07.2019
BS - Criminology
Fresno State University
AS - Administrative Justice
Fresno City College