Mellissa Wood
Fresno,CA
Summary
Results-driven professional with comprehensive background in case management. Proven ability to manage complex caseloads while ensuring timely and accurate documentation. Known for effective collaboration with team members and adaptability to changing requirements, consistently delivering results. Proficient in conflict resolution and case coordination.
Overview
9
9
years of professional experience
Work History
Case Administrator II
American Arbitration Association, AAA
Fresno, CA
02.2023 - Current
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and protecting privacy rights.
- Monitored case progress closely to ensure adherence to deadlines and prompt resolution of outstanding issues.
- Assisted the Manager of ADR Services in efficiently managing a caseload of 100 + caseload.
- Contributed positively to team morale by consistently maintaining a professional demeanor under pressure.
- Enhanced client satisfaction by providing timely updates on case status and addressing inquiries professionally.
- Oversaw billing on cases and collaborated directly with the finance lead, resulting in heightened financial accuracy and increased customer satisfaction.
- Played a pivotal role in mentoring new case administrators, contributing significantly to the development of a knowledgeable and efficient team.
Billing Assistant
D Danz & Sons
Fresno
08.2022 - 02.2023
- Produced and mailed invoices, payment reminders and financial notices.
- Received, sorted and distributed incoming mail.
- Contacted customers and third party payers to pursue payments.
- Updated excel spreadsheets with tracking data.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed appeals on claims that were not paid at contracted rates with insurance companies.
Legal Process Clerk II
San Luis Obispo Superior Court
San Luis Obispo, CA
12.2017 - 02.2021
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Answered telephone and coordinated meetings and conferences.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Collected and prepared pre-trial discoveries, records and evidence displays.
- Receive, examine, review incoming mail and deliver to appropriate clerks
- Organize/pull and fill all probation files and court files on calendar.
- Create, maintain and update court calendars and case files for court.
- Explain policies and procedures with attorneys and customers and help with non-legal information relative to completing, filing and serving documents.
- Process bonds and recall warrants in a timely manner.
- Input new misdemeanor and felony cases filed directly by the District Attorneys office.
- Input new traffic and non-traffic infractions filed directly by the agencies
- Examine legal documents for correctness of form and format, sufficiency of information and conformance with legal procedures for filing criminal, infractions, and collections.
- Update and maintain court calendars and case files.
- Assist Judges and courtroom clerk in updating cases live in the courtroom in real time.
- File and process amended complaints filed in the courtroom.
Superior Court Representative
GC Services
San Luis Obispo, CA
02.2016 - 12.2017
- Reviewed presented documents for compliance to standards.
- Processed workflows related to specific areas of court processes.
- Performed routine data entry or document management.
- Processed monthly payments for court collections.
- Accurately processed adjustments to cases, as well as process payments to court and apply to case.
- Balance drawer each night, and accurately prepare deposit.
- Research cases within court Odyssey and ensure the cases are correct, as well as the fines are correct in both systems.
- Work simultaneously with the court supervisors helping with court work in between GC Services work when available.
- Perform name searches for bulk information requests in Odyssey and CJIS, as well as redacting sensitive information.
Education
High School Diploma -
Sanger High School
Sanger, CA06.2010
No Degree - Nursing
Reedley College
Reedley, CASkills
- Billing Systems and Software
- Legal Document Processing
- Teamwork and Collaboration
- Records Organization and Review
- Claim Processing
- Legal Procedures
- Case Administration
- Critical Thinking
- Video Conferencing
- Project Management
- Online Case Management Systems
- Positive Attitude
Timeline
Case Administrator II
American Arbitration Association, AAA
02.2023 - Current
Billing Assistant
D Danz & Sons
08.2022 - 02.2023
Legal Process Clerk II
San Luis Obispo Superior Court
12.2017 - 02.2021
Superior Court Representative
GC Services
02.2016 - 12.2017
High School Diploma -
Sanger High School
No Degree - Nursing
Reedley College
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