Andrew Hirschman
J Crew
Phoenix,AZ
35
years of professional experience
I find customer interactions in retail/wholesale sales to be challenging and fulfilling; interactions in which I excel and succeed.
Work History
Assistant Manager
8 Months- Day to day responsibilities include managing sales staff and POS transactions, maintaining visual standards, receiving, payroll and scheduling of staff.
- Led daily sales floor operations, ensuring brand standards and service consistency
- Supported store opening and closing procedures, including cash handling and daily reconciliation
- Trained associates on client service, product knowledge, and POS processes
- Monitored inventory levels and partnered on replenishment, stock organization, and shipment processing
- Resolved customer concerns quickly, protecting loyalty and maintaining service quality
- Assisted with scheduling, task delegation, and team coverage for peak traffic periods
- Reviewed sales performance and store priorities to improve operational efficiency
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Commission Sales
2 Years 4 Months- Positions included Front line cross qualified sales [Men's furnishing (including shoes), Women's furnishings (inclusive of shoes), Fine Jewelry and Housewares)]. Promoted to Celebrations Consultant working remotely to enhance Company Registry programs and in-store Furniture and Mattress sales where I achieved top sales within 1st year, selling $1.2M during COVID with lack of inventory from which to sell.
Asst. Store Mgr. Sales/Service
2 Years 4 Months- Provided superlative customer service to meet consumer needs in selection of kitchen products. Responsibilities include running floor, fulfillment and customer assistance.
Sales Associate
3 Months- Start-up team member of this Alabama based retailer/wholesaler of luxury interior and outdoor furnishings
Customer Care Advocate
1 Year 9 Months- Telephone front line interfacing with members, providers, employers and brokers to inform and resolve health insurance issues
Manager/Principal
27 Years- Manager/Principal of a to-the-trade interior design showroom featuring high end furniture, fabric, lighting, flooring. Represented lines included Loro Piana, Old World Weavers and Zimmer-Rohde
Skills
Customer service
Team leadership
Decision-making
Problem-solving
Customer relations
Team motivation
Staff supervision
Conflict resolution
Retail operations
Customer rapport
Timeline
Assistant Manager
J Crew
02.2026 - 10.2026Read More
Asst. Store Mgr. Sales/Service
Williams Sonoma
09.2023 - 01.2026Read More
Sales Associate
Gabriella White
04.2023 - 07.2023Read More
Commission Sales
Macy's
11.2020 - 03.2023Read More
Customer Care Advocate
United HealthCare Allsavers
01.2019 - 10.2020Read More
Manager/Principal
McNamara & Hirschman Showroom
01.1992 - 01.2019Read More