Andrew Hittle
Keizer,OR
Summary
Knowledgeable Service Technician with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
CSR
Daikin
02.2020 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Trained new team members on best practices for customer service excellence and system usage.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Service Technician
JAMES HEATING AND A/C
05.2000 - 07.2019
- Diagnosed and repaired heating, ventilation, and air conditioning systems to ensure optimal performance.
- Conducted routine maintenance checks to enhance system efficiency and reliability.
- Collaborated with clients to assess needs and provide tailored service solutions.
- Trained junior technicians on best practices for installation and troubleshooting techniques.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
High School Diploma -
MCNARY HIGH SCHOOL
Salem, OR06-1989
Skills
- Problem resolution
- Building rapport
- Client relations
- Quality control
- Paperwork processing
- Product knowledge
- Documentation
- Critical thinking
- Active listening
- Customer service
Timeline
CSR
Daikin
02.2020 - Current
Service Technician
JAMES HEATING AND A/C
05.2000 - 07.2019
High School Diploma -
MCNARY HIGH SCHOOL