DeShaun Peterson
CSR
Clarksville,TN
Summary
Accomplished CSR with a proven track record at Agero, enhancing customer satisfaction through expert complaint handling and active listening. Skilled in CRM software and conflict resolution, I significantly contributed to improved customer loyalty and efficient problem resolution, showcasing a strong ability to multitask in fast-paced environments. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
CSR
CDE Lightband
10.2019 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
CSR
Agero
03.2012 - 10.2018
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Sales Associate
Gqs Fashion
02.2012 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Child Care
Southern University And A & M College
Baton Rouge, LA08.2002
High School Diploma -
Corcoran High School
Syracuse, NY06.2000
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Conflict Resolution
- Microsoft Outlook
- Computer Proficiency
- Payment Processing
- Scheduling
- Call Management
- Problem Resolution
- Dispute Resolution
- Building rapport
- Money handling abilities
- Call Center Operations
- Product Sales
- Account updating
- Paperwork Processing
- Appointment Scheduling
- Follow-up skills
- Store maintenance
- Filing
- Service Upselling
Timeline
CSR
CDE Lightband
10.2019 - Current
CSR
Agero
03.2012 - 10.2018
Sales Associate
Gqs Fashion
02.2012 - 10.2018
No Degree - Child Care
Southern University And A & M College
High School Diploma -
Corcoran High School
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