Andrew Hoover
Winston Salem,NC
Summary
Service-focused General Manager dedicated to delivering exceptional customer experiences that foster loyalty and drive repeat business. Demonstrates a proactive approach in orchestrating optimal resource utilization to efficiently meet anticipated operational demands. Proficient in inventory management, ensuring precise stock levels and timely availability of goods to support seamless operations. Known for professionalism and a commitment to ensuring customer happiness through attentive service and effective problem-solving. Adept at overseeing day-to-day tasks to ensure accuracy and timeliness, thereby maintaining high standards of service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Nick's Old Fashion Hamburger House
08.2016 - Current
- Successfully orchestrated day-to-day operations in a fast paced, high-energy restaurant setting, ensuring seamless service delivery and maintaining exceptional standards of customer satisfaction.
- Oversaw inventory management, ensuring adequate stock levels and timely availability of goods to support daily operations. Coordinated orders with sales representatives and efficiently managed the receiving and stocking process upon arrival.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations. Maintained a pristine A+ Health Score across 12 consecutive NC Health Department inspections.
- Assisted in recruiting, hiring, and training team members to ensure a capable and unified workforce.
Education
High School Diploma -
North Davidson High School
Lexington, NC08.2016
Skills
- Customer Relations
- Inventory Control
- Relationship Building
- Operations Management
- Process Improvements
- Problem Resolution
- Training and coaching
- Vendor relationships
Certification
ServSafe: Food Protection Manager Certification
References
I would be happy to provide references once we have reached the stage of serious consideration.
Timeline
General Manager
Nick's Old Fashion Hamburger House
08.2016 - Current
High School Diploma -
North Davidson High School
ServSafe: Food Protection Manager Certification
Similar Profiles
Madison MolterMadison Molter
Front Counter Crew Member at Jacks Old Fashion Hamburger HouseFront Counter Crew Member at Jacks Old Fashion Hamburger House
Nehemiah BaileyNehemiah Bailey
Server at Nick's House of RibsServer at Nick's House of Ribs
Sandunil Jayasinghe Ranamuka DewageSandunil Jayasinghe Ranamuka Dewage
Line Cook at Nick's Original House of PancakesLine Cook at Nick's Original House of Pancakes