Andrew Hunteman
Fremont,NE
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
21
21
years of professional experience
Work History
Service Writer
Titan Machinery
Fremont, NE
01.2022 - 07.2024
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Communicated repair information to customers in a professional manner.
- Scheduled appointments for customers based on technician availability.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
Shop Foreman
Titan Macinery
Fremont, NE
10.2013 - 01.2022
- Trained new employees on shop processes and procedures as well as operation of machines and equipment.
- Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of machines.
- Identified areas for improvement within the shop to increase efficiency levels.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Organized workflow schedules for staff members based on job orders received from customers.
- Ensured the quality of products manufactured by conducting regular inspections.
- Performed preventative maintenance on all machines used in the shop.
- Ensured compliance with all safety regulations in the shop environment.
- Operated variety of instruments, equipment and power tools to reduce accidents and malfunctions.
- Troubleshot and resolved complex mechanical issues.
- Monitored equipment maintenance schedules to prevent operational disruptions.
- Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
- Scheduled work assignments and monitored progress to meet deadlines.
Service Manager
Titan Machinery
Wahoo, NE
09.2011 - 10.2013
- Resolved customer complaints quickly and effectively.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Performed root cause analysis on recurring problems encountered by customers.
- Created employee work schedules to keep shifts properly staffed.
- Coordinated with the warranty department to process claims and provide customer support.
- Pitched in to complete various duties during peak periods or employee absences.
Service Manager
Virgl Implement
Wahoo, NE
01.2007 - 09.2011
- Sept 2011 Company wash bought by Titan Machinerry.
- Resolved customer complaints quickly and effectively.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Diesel Mechanic
Virgl Implement
Wahoo, NE
01.2004 - 01.2007
- Diagnosed mechanical problems and made necessary repairs.
- Rebuilt faulty hydraulic systems including pumps and cylinders.
- Performed preventative maintenance on diesel engines and equipment.
- Tested electrical circuits for faults using diagnostic computers.
Education
Associate of Science - Diesel Technology
South East Community College
Milford, NE12-2003
Some College (No Degree) - Mechanized Ag
University of Nebraska - Lincoln
Lincoln, NESkills
- Schedule Coordination
- Communicating with clients
- Customer Service
- Product and service knowledge
- Technical knowledge
Timeline
Service Writer
Titan Machinery
01.2022 - 07.2024
Shop Foreman
Titan Macinery
10.2013 - 01.2022
Service Manager
Titan Machinery
09.2011 - 10.2013
Service Manager
Virgl Implement
01.2007 - 09.2011
Diesel Mechanic
Virgl Implement
01.2004 - 01.2007
Associate of Science - Diesel Technology
South East Community College
Some College (No Degree) - Mechanized Ag
University of Nebraska - Lincoln
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