ANDREW HUTCHINSON
Winter Garden,FL
Summary
Resourceful and resilient [Job Title] systematic about pursuing revenue opportunities and capturing new business with multifaceted strategies. Driven to always be improving numbers and driving business forward. Born connector and leader with proven analytical abilities and clear understanding of [Type] industry customers. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
Work History
Area Director of Sales
Pep Boys Auto Service & Tire
Apopka, FL
01.2021 - Current
- Monitored performance of operations teams to evaluate effectiveness of processes and identify areas for improvement.
- Managed budgeting activities, including forecasting costs and developing cost-saving initiatives.
- Conducted regular meetings with staff to review progress on goals and objectives.
- Implemented best practices in areas such as customer service, safety protocols, quality assurance, inventory control, and employee relations.
- Identified training needs of staff members based on job roles and responsibilities.
- Provided guidance to managers in setting up recruitment processes for new hires.
- Reviewed existing processes and proposed process changes to improve efficiency or reduce costs.
- Ensured compliance with applicable laws, regulations, standards, policies, procedures and guidelines within the area of operations.
- Analyzed data related to operations performance metrics including customer satisfaction ratings, turnaround times, accuracy rates.
- Maintained relationships with external vendors, suppliers in order to ensure timely delivery of goods, services.
- Developed strategies for increasing productivity while minimizing operational costs.
- Performed regular audits of operations activities to identify potential issues or risks.
- Established key performance indicators for measuring success of operations teams.
- Provided leadership development opportunities to high performing employees.
- Developed and maintained client relationships to grow business and improve account retention.
Store Manager
Pep Boys Auto Service & Tire
Elmont, NY
01.2005 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Service Manager
Strauss Discount Automotive
Brooklyn, NY
04.2001 - 01.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
Education
Some College (No Degree) - Automotive Mechanics
New York Automotive And Diesel Institute
Jamaica, NYSkills
- Revenue Generation
- Sales Presentations
- Pipeline Management
- Territory Management
- Sales operations
- Sales Coaching
- Sales leadership and training
- Supplier sourcing
- KPI analysis
- Vendor Management
- Profitability Optimization
Timeline
Area Director of Sales
Pep Boys Auto Service & Tire
01.2021 - Current
Store Manager
Pep Boys Auto Service & Tire
01.2005 - Current
Service Manager
Strauss Discount Automotive
04.2001 - 01.2024
Some College (No Degree) - Automotive Mechanics
New York Automotive And Diesel Institute
Similar Profiles
Emmanuel SandovalEmmanuel Sandoval
Service Advisor at Pep Boys Auto Service & TireService Advisor at Pep Boys Auto Service & Tire
Samantha NunezSamantha Nunez
Automotive Service Advisor at Pep Boys Auto Service & TireAutomotive Service Advisor at Pep Boys Auto Service & Tire
Roberto ButlerRoberto Butler
Service Technician at Tuffy Tire & Auto Service Center Of PelhamService Technician at Tuffy Tire & Auto Service Center Of Pelham