Andrew Jett
Hesperia,CA
Summary
- Dynamic and adaptable professional with a strong background in customer service at IHOP 950. Proven ability to enhance guest satisfaction through effective communication and multitasking in high-pressure environments. Skilled in reservations and POS software, consistently supporting team success while ensuring a welcoming dining experience.
- Food and beverage preparation and payment for Wendy's and Taco Bell food and beverage preparation and payment and order taking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
IHOP 950
11.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
Wendy's
01.2020 - 05.2023
Education
High School Diploma - English Composition,math, Science,
Alta Loma High School
Rancho Cucamonga, CA05.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- POS software
- Adaptable to change
- Reservations
- Seating arrangements
- First aid training
- Food allergy awareness
- Cleaning and sanitation
- Food running
- Table bussing
- Phone etiquette
- Safe food handling
- Payment processing
- High volume dining
- Beverage preparation
Certification
- CPR and First aid certificate
- Food handlers certification
Timeline
Host
IHOP 950
11.2024 - 04.2025
Crew Member
Wendy's
01.2020 - 05.2023
High School Diploma - English Composition,math, Science,
Alta Loma High School
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