Andrew Johnson
Friendly
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrates excellent punctuality and time management skills. Seeking to leverage customer service, sales, automotive, driving, and/or technical skills, knowledge, and experience in a field I am both dedicated to and enjoy doing. Also looking forward to broadening my existing skills, knowledge, and experience.
Overview
2026
2026
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Traffic Control Officer
LPS Services
Houston
06.2017 - 08.2025
- Managed traffic flow to ensure safety and compliance at construction and commercial sites.
- Directed vehicles and pedestrians using hand signals and signage for clear navigation.
- Coordinated with other Traffic Control and security posts to maintain safe and orderly traffic for local, pedestrian, commercial, and oversized traffic.
- Maintained safety for all traffic, workers, and pedestrians.
- Monitored site conditions to identify hazards and respond swiftly to incidents.
- Communicated effectively with team members to ensure smooth operations.
- Maintained visibility in high-traffic areas promoting awareness of traffic regulations.
- Reported unsafe conditions or equipment issues promptly to enhance site safety measures.
- Created detailed reports documenting incidents related to traffic control activities.
- Maintained records of all traffic violations issued in assigned area.
Security Officer
Securitas Security Services USA
Parkersburg
- Monitored premises to ensure safety and security of all individuals present.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, maintaining a calm demeanor.
- Assisted with access control, verifying identification of visitors and employees.
- Documented incidents and prepared reports for management review and action.
- Maintained knowledge of safety protocols and emergency procedures at all times.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Made sure all employees, personnel, inventory, products, and equipment were safe and secured on site.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored CCTV, surveillance cameras and responded to suspicious activity while communicating and coordinating with other officer(s) on location.
Member Service Representative
Concentrix - United Health Care
Friendly
- Remote associate
- Self-managed
- Educated members on available services and healthcare reward programs effectively.
- Assisted members with inquiries and account management.
- Processed transactions efficiently through proprietary software systems.
- Provided product information and recommendations to enhance member satisfaction.
- Handled escalated calls with professionalism and empathy.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted members in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Verified identity information on all accounts using established procedures following and adhering to HIPAA regulations.
- Empathetically listened to member concerns and provided accurate resolutions and information to assist with their concerns.
Maintenance Crew Member
Wal-Mart Supercenter
New Martinsville
- Cross-trained associate in Maintenance, Stocking, Inventory (backroom), Cashier, and Asset Protection.
- Followed safety protocols to ensure a safe work environment and safe environment for customers.
- Provided support to other crew members during large-scale maintenance tasks.
- Collaborated with team members to complete cleaning tasks efficiently and effectively.
- Reported maintenance issues promptly to ensure a safe environment for all users.
- Respond quickly to emergency situations such as leaks or spills in order to prevent injury to personnel and customers.
- Maintain a clean and safe environment for colleagues, associates, and customers.
- Organized inventory items in designated locations for easy access and tracking.
- Assisted in maintaining accurate inventory records using company software systems.
- Collaborated with team members to identify and resolve inventory discrepancies.
- Monitored stock levels to report shortages or excesses to management promptly.
- Participated in physical inventory counts to keep information accurate and current.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
TLE Technician
Wal-Mart Supercenter
Moundsville
- Inspected tire pressure and tread depth for customer vehicles.
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Checked all fluid levels including engine oil, transmission fluid, coolant, power steering fluid, brake fluid and windshield washer solvent.
- Operated tire-changing equipment and tools safely and effectively.
- Performed tire rotations, mounts, and balancing on vehicles.
- Performed minor repairs, such as valve stem replacements, plugs and patches on customer vehicles' tires.
- Maintained clean tools, as well as a clean and organized working area.
- Applied absorbent and marked area of any leaks or spills.
- Prevented slip, trip, and fall risks. Followed procedure to maintain a safe working environment and prevent any hazards.
Pilot Car Driver
Magna Service Agency
Bridgeville
- Operated pilot car to safely escort oversized loads on highways.
- Communicated with truck drivers to coordinate safe transport routes.
- Followed traffic laws and regulations during all escort operations.
- Used two-way radios to relay instructions and updates to team members.
- Planned travel routes considering road conditions and regulations.
- Alerted drivers about upcoming turns, opposing traffic and/or obstacles located near their current path in order to avoid traffic Incidents or accidents.
Pilot Car Driver
Equipment Transport, LLC
Carlisle
- Operated pilot car to safely escort oversized loads on highways.
- Communicated with truck drivers to coordinate safe transport routes.
- Followed traffic laws and regulations during all escort operations.
- Used two-way radios to relay instructions and updates to team members.
- Planned travel routes considering road conditions and regulations.
- Alerted drivers about upcoming turns, opposing traffic and/or obstacles located near their current path in order to avoid traffic Incidents or accidents.
Education
Tyler Consolidated High School
Sistersville, WVSome College (No Degree) - Automotive Technology
West Virginia University At Parkersburg
Parkersburg, WVSkills
- Traffic management
- Safety compliance
- Incident reporting
- Route planning
- Customer service
- Team coordination
- Emergency response
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Hand and power/pneumatic tools
- Teamwork
- Task prioritization
- Active listening
- Equipment maintenance
- Conflict resolution
- Punctuality
- Facility cleaning
- Communication skills
- Adaptive team player
- Escalation management
- Calm demeanor
- De-escalation tactics
Certification
Certificate: CPR/AED/First-Aid
- Authority: National CPR Foundation
- Date/Renewal: 06/27/2025 - 06/27/2027
- ID#: 5893BD
Accomplishments
- Pennsylvania DoT trained traffic flagger and safety.
- Pennsylvania Chiefs of Police Association - PAVTN - Naloxone/Narcan trained.
- Certificate of Achievement - Surveillance & Suspicious Activity.
Languages
English
Native/ Bilingual
Japanese
Limited
Timeline
Traffic Control Officer
LPS Services
06.2017 - 08.2025
Security Officer
Securitas Security Services USA
Member Service Representative
Concentrix - United Health Care
Maintenance Crew Member
Wal-Mart Supercenter
TLE Technician
Wal-Mart Supercenter
Pilot Car Driver
Magna Service Agency
Pilot Car Driver
Equipment Transport, LLC
Tyler Consolidated High School
Some College (No Degree) - Automotive Technology
West Virginia University At Parkersburg