Dedicated sales associate with a mechanical backround and a proven track record in customer service and relationship building. Known for enhancing client satisfaction and loyalty through exceptional service delivery.
Overview
21
21
years of professional experience
Work History
Sales Associate
Wild West Motoplex
Katy, TX
02.2011 - Current
Delivered exceptional customer service, enhancing client satisfaction and loyalty.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Demonstrated product knowledge to effectively address customer inquiries and drive sales.
Trained new staff on sales techniques and operational procedures, fostering a knowledgeable workforce.
Service Manager
Polaris West
Katy, TX
01.2008 - 01.2011
Oversaw daily operations to ensure exceptional service delivery and customer satisfaction.
Developed training programs for staff to enhance service quality and operational efficiency.
Implemented process improvements that streamlined workflow and reduced service turnaround times.
Managed inventory control systems to maintain optimal stock levels and minimize waste.
Mentored junior staff, fostering a culture of teamwork and professional growth within the department.
Met with customers to discuss service needs and offer available solutions.
Technician
Self Employed
Houston, TX
04.2005 - 01.2008
Diagnosed and repaired Motorcycles, ATV's, Side x Sides and Small Engines such as generators, pressure washers, lawn equipment etc. to ensure optimal functionality.
Developed troubleshooting procedures that improved repair turnaround times significantly.
Provided technical support to clients, resolving issues efficiently and effectively.
Conducted routine maintenance checks on equipment to prevent downtime and enhance performance.
Performed troubleshooting and diagnosis on malfunctioning equipment.