Andrew Joyce
Binghamton,NY
Summary
Dynamic Healthcare Services Manager with a proven track record at Evolution Consulting LLC, excelling in client relationship management and service delivery. Skilled in staff development and operational efficiency, I successfully enhanced team training and streamlined communication processes, leading to improved client satisfaction and collaboration.
Overview
24
24
years of professional experience
Work History
Healthcare Services Manager
Evolution Consulting LLC
Binghamton, NY
11.2015 - Current
- Managed client relationships, ensuring satisfaction and timely service delivery.
- Developed training materials, enhancing team knowledge on consulting practices.
- Streamlined communication processes between departments, improving collaboration efficiency.
- Assisted in analyzing client feedback, identifying areas for service improvement.
Assistant Produce Manager
Willow Run Foods
Kirkwood, NY
05.2007 - 11.2015
- Assisted in inventory management, ensuring optimal stock levels and product freshness.
- Coordinated with suppliers to streamline order processes and enhance delivery schedules.
- Trained team members on produce handling techniques to maintain quality standards.
- Monitored product displays for compliance with merchandising guidelines and visual appeal.
- Implemented best practices for storage procedures to minimize waste and spoilage.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
Produce Clerk
Giant Market
Binghamton, NY
05.2001 - 04.2007
- Managed inventory levels to ensure product availability and reduce waste.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Organized displays to enhance visual appeal and promote sales initiatives.
- Operated equipment for sorting, packaging, and displaying produce efficiently.
- Inspected incoming shipments for quality assurance and compliance with standards.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Sorted and packaged produce items to prepare for shipments.
Education
Binghamton High School
Binghamton, NY06.2004
Skills
- Staff development
- Service delivery
- Operations management
- Sales support
- Operational efficiency
- Task delegation
- Problem-solving
- Time management
- Work Planning and Prioritization
- Outgoing and energetic
- Reliable and responsible
- Regulations compliance
- Customer service management
- Workplace safety
- Employee training and development
- Goal oriented
- Relationship building
- Staff training and development
- Quality control
- Rapport building
- Employee supervision
- Regulatory compliance
- Performance evaluations
- New employee hiring
- Process implementation
- Team leadership
- Staff supervision
- Flexible schedule
- Workflow management
- Supply ordering
- Heavy equipment operation
- Upselling
- Service scheduling
- Positive attitude
- Project management
- Customer service
- Multitasking and organization
- Trustworthy and honest
- Conflict resolution
- Documentation and reporting
- Inventory management
Timeline
Healthcare Services Manager
Evolution Consulting LLC
11.2015 - Current
Assistant Produce Manager
Willow Run Foods
05.2007 - 11.2015
Produce Clerk
Giant Market
05.2001 - 04.2007
Binghamton High School