Andrew Karolus
Sussex,WI
Summary
Well-qualified individual proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and an open-mind toward success. Skilled in deconstructing problems to find root issues and brainstorming creative solutions.
Overview
18
18
years of professional experience
Work History
Customer Relations Specialist
Systems LLC
03.2023 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
Customer Service Representative
Quad
04.2017 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Cultural Anthropology
2008
Skills
- Troubleshooting and Problem-Solving
- Database Management and Documentation
- Project Management
- Tech Savvy and Quick to Learn
- Teamwork Collaboration and Communication
- Relationship Building
- Open Minded
- Analytical and Critical Thinking
Hobbies
- Building and Painting Scale Models
- Playing Cooperative and Competitive Tabletop and Video Games
- Creating Video Content for Social Entertainment
Timeline
Customer Relations Specialist - Systems LLC
03.2023 - Current
Customer Service Representative - Quad
04.2017 - 02.2023
Northern Illinois University - Bachelor of Arts, Cultural Anthropology
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