Andrew Karolus
Sussex,WI
Summary
Well-qualified individual proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and an open-mind toward success. Skilled in deconstructing problems to find root issues and brainstorming creative solutions.
Overview
18
18
years of professional experience
Work History
Customer Relations Specialist
Systems LLC
Germantown, WI
03.2023 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
Customer Service Representative
Quad
Sussex, WI
04.2017 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Cultural Anthropology
2008
Skills
- Troubleshooting and Problem-Solving
- Database Management and Documentation
- Project Management
- Tech Savvy and Quick to Learn
- Teamwork Collaboration and Communication
- Relationship Building
- Open Minded
- Analytical and Critical Thinking
Hobbies
- Building and Painting Scale Models
- Playing Cooperative and Competitive Tabletop and Video Games
- Creating Video Content for Social Entertainment
Timeline
Customer Relations Specialist - Systems LLC
03.2023 - Current
Customer Service Representative - Quad
04.2017 - 02.2023
Northern Illinois University - Bachelor of Arts, Cultural Anthropology