Andrew Knaub
Dallastown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Pennsylvania Department Of Corrections
Camp Hill, PA
05.2018 - Current
- Implemented defensive tactics and physical restraints to maintain safety and security of prison facility.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Detected potential threats and quickly defused conflicts.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Performed head counts, checking cells for missing inmates.
Emergency Communications Dispatcher
York County 911
York, PA
07.2011 - 05.2018
- Responded promptly and effectively to requests for support from first responders during emergencies.
- Utilized computer systems to obtain additional information about callers and their circumstances prior to dispatching responders.
- Monitored multiple radio frequencies and dispatched appropriate personnel or resources as needed.
- Developed and maintained working relationships with local police departments, fire departments, and other emergency services providers.
- Coordinated with law enforcement agencies to ensure timely response to critical incidents.
- Managed multiple tasks simultaneously while staying calm under pressure.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Education
High School Diploma -
Red Land Senior High School
Lewisberry, PA06-2008
Skills
- Strategic Planning and Organization
- Excellent Problem Solver
- Relationship Building and Management
- Emergency Management
References
References available upon request.
Timeline
Correctional Officer
Pennsylvania Department Of Corrections
05.2018 - Current
Emergency Communications Dispatcher
York County 911
07.2011 - 05.2018
High School Diploma -
Red Land Senior High School