Andrew Leslie
Summary
Dynamic leader with a proven track record at Amazon, enhancing team productivity and compliance through effective quality control and problem-solving skills. Spearheaded a 30% productivity increase at Blue Door Cleaning by optimizing team schedules. Excels in customer service and communication, ensuring high client retention and seamless team integration. Proficient in Microsoft Office and SOX compliance.
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon
Coppell, TX
10.2021 - Current
- Process Assistant- Manages teams of different schedules and levels
- Monitor team activity to maintain adherence to Amazon policies.
- Ensured safety remained the primary focus in all departmental activities.
- Served as indirect process guide supporting the assistant during their absence.
- Guided associates in adhering to job duties' rules and regulations.
- Facilitated onboarding process for new hires, ensuring seamless integration into teams.
- Resolved associate quality errors swiftly and effectively.
- Supported retention of high productivity and accuracy levels.
- Performed frequent quality control checks, pinpointing areas needing enhancement.
- Showcased robust teamwork and communication skills among a varied group of associates.
- Enhanced associates' accuracy to bolster LIT2 inventory compliance with IRDR and SOX.
Commercial Cleaner Supervisor
Blue Door Cleaning
Prosper, US
07.2021 - 10.2021
- Lead a team of 10 Cleaners by creating an effective scheduling system leading to a 30% increase in productivity
- Cultivate relationships with clients by proactively addressing concerns, incessing client retention rate to 95%
- Provided exceptional customer service while interacting with clients in a professional manner.
- Followed company uniform, performance and security policies with every job.
Fresh Produce-Deli Associate
Walmart
Sherwood, US
04.2019 - 07.2021
- Provided training to new Deli associates on daily operations and all equipment procedures
- Provide exceptional customer service and resolved and founded effective solutions to customer issues
General Laborer
J.T. Contractors
Center Ridge, US
02.2014 - 04.2019
- Provide services that include Carpet installation, Basic tiling, and Painting
- Provided cost and time effective solutions to customer issues
Skills
- Microsoft Office
- Public Speaking
- Customer Service
- Time Management
- Quality Control
- Problem-Solving
- Communication
- SOX
- Internal Audits
- Warehouse Supervisor Experience
Timeline
Process Assistant
Amazon
10.2021 - Current
Commercial Cleaner Supervisor
Blue Door Cleaning
07.2021 - 10.2021
Fresh Produce-Deli Associate
Walmart
04.2019 - 07.2021
General Laborer
J.T. Contractors
02.2014 - 04.2019