Andrew Luna
San Jose,CA
Summary
Experienced operations leader with a proven track record in driving process optimization, fostering cross-functional teamwork, and enhancing team performance to achieve operational excellence. Specializing in lean manufacturing, supply chain optimization, and high-performance team development, known for driving productivity and process improvements in fast-paced environments. Skilled in operational planning, regulatory compliance, and cross-functional collaboration, with a focus on continuous improvement and exceeding performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Line Production Manager
CarMax
Fremont, CA
10.2016 - Current
- Lead operations for a team of 5 managers and 90 associates, overseeing production, service, and inventory management
- Directly supervise Flow Cosmetic, Mechanical, and Supply Managers to ensure seamless production flow
- Monitor key performance indicators (KPIs) such as cost efficiency, quality scores, and customer satisfaction (NPS)
- Implemented process improvements that resulted in a 10% reduction in comeback rates and a 15% increase in production efficiency
- Serve as CarMax Cares captain, coordinating community outreach with non-profit organizations driving store participation from 27% to an all time high of 77%
Store Support Manager
CarMax
Fremont, CA
10.2016 - Current
- Directed Service and Inventory Associates to ensure adherence to CarMax Flow standards and optimized associate productivity
- Managed standard work protocols, maximizing efficiency across production service areas
- Achieved cost savings of 15% by optimizing workflow and reducing operational waste
- Supervised the entire Service and Inventory process for both CarMax and customer vehicles, maintaining compliance and quality
Education
ASE Certification - Automotive Technology
Evergreen Valley College
07.1998
Diploma - General Education
James Lick High School
06.1994
Certification
- ASE Master Technician, A1 - A8, L1
- Manager Development Program (MDP)
- Senior Management Development Program (SMDP)
Languages
Spanish, Advanced Proficiency
Skills
Operations Management, Performance Monitoring, Process Improvement, Regulatory Compliance, Lean Production & Kanban, 5S Methodology, Team Leadership, Cross-Functional Collaboration, Community Engagement, Staff Management, Training Coordination, Coaching and Mentoring, Automotive Expertise, Quality Assurance, Root Cause Analysis, Equipment Operation, Quality Control Standards, OSHA Regulations, Workflow Optimization, Production Data Analysis, KPI Tracking, Cost Control, Performance Evaluation, Strategic Execution, Metrics Management, Continuous Improvement, Customer Support, Vendor Relations, Customer-Centric, Community Engagement, Project Management
Timeline
Line Production Manager
CarMax
10.2016 - Current
Store Support Manager
CarMax
10.2016 - Current
ASE Certification - Automotive Technology
Evergreen Valley College
Diploma - General Education
James Lick High School