Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Malin

Lakewood,CO

Summary

Performs customer service with a standard of excellence, an ethic of patient empathy for requests from clients, as well as their frustrations. My goal in every unique interaction is to retain satisfied customers and maintain brand trust through effective service with moderate to high tech literacy.

In my last 2 semesters of my exercise science program in college, just prior to Covid, I shadowed a highly skilled business owner of Birch Performance. His services attracted a broad set of demographics with specialized goals. He was sought after by basketball athletes ranging from youth to division one athletes aspiring to play professional leagues in Europe, to the elderly and various disabled clients. Roy was very appealing to high achieving athletes for his goal and position specific training. Also his services were very attractive to the elderly and disabled clients for his creativity to work around compromises. As this industry was put on hold I had two children leading me to a more secure line of work for the time. I worked as a butcher and more recently have driven cab and delivery to make myself available for the development of my children. I’m currently wanting to enter into my career for fitness and wellness now that the market is more secure and many gyms offer the extended benefit of discounted childcare. This would allow me to work more hours outside of daycare and school hours as I am raising them by myself.

Running an agricultural business helped to acquire the skills to contact clients globally to wholesale the raw material Echinacea Angustifolia. Buying from harvesters, processing, fulfilling orders, shipping and finding buyers were the majority the workload. Handling a variety of nations and cultures required communication across different degrees of business scales and communication barriers.

While in college I was away from my agricultural business

on week days. During this period I worked for two years as an IT tech at Garden City Community College. Hardware related work and troubleshooting around campus or remotely for staff were the primary tasks.

This role enabled learning a variety of problem solving skills across Windows and Apple products.

Experienced receiver adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.

Being a Butcher/Trainer/Order Writer and Shipping receiver with 4 years of experience in meat industry developed my customer service skills and knowledgeable about tool use, maintenance and repairs. Customer service and quality assurance for top-of-the-line services. Accomplished wide range of tasks, including moving merchandise, tagging product and securing displays. Positive and upbeat team player ready to apply skills to dynamic new role. Familiar with operating palate jacks, hand trucks and cardboard balers. Adept at learning a wide range of positions and completing tasks without question or input.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver

Mile High Logistics
Denver, CO
06.2023 - 05.2024
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Overnight Stocker

Walmart
Pueblo , Colorado
01.2022 - 06.2022
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
  • Used boning knife, skewers and twine to shape, lace and tie roasts.
  • Prepared poultry by cleaning, cutting and discarding inedible parts.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
  • Increased efficiency throughout business methodology and eliminated merchandise waste by updating production procedures.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Supported promotional plans by updating signage with price changes.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Meat Cutter/Team Trainer/Order Writer

Whole Foods Market Inc
Wichita , Kansas
09.2019 - 12.2021
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Prepared poultry by cleaning, cutting and discarding inedible parts.
  • Educated staff members on specialty meat cuts, food handling methods and sanitation guidelines.
  • Increased Product sales by educating customers on preparation and overall choices.
  • Cured, cut and smoked meats to prepare for buffet presentations.
  • Used Software to document quantity of meat received and sold to keep proper records of meat sales.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Prepared customized meat orders, cut requests and wholesale services daily.
  • Priced orders daily by correctly wrapping, weighing and labeling cuts.
  • Decreased meat waste through effective and accurate storage.
  • Sharpened and adjusted cutting equipment.
  • Passed Everclean inspections by closely adhering to safety and cleanliness standards and company processes.
  • Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Conducted proper operations of tenderizers, injectors and smoking ovens.
  • Increased efficiency throughout business methodology and eliminated merchandise waste by updating production procedures.
  • Increased efficiency and decreased waste by updating and streamlining processing procedures for daily orders.
  • Received and inspected incoming shipments of product daily.
  • Created appealing daily meat displays to increase product sales
  • Maintained financial accuracy for over daily orders.
  • Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
  • Assisted customers daily by taking and filling special orders and making product suggestions.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Cut meats to customer specifications and answered questions about specialty products.

Uber/Lyft/Doordash

Uber/lyft/Doordash
Denver, CO
01.2019 - Current

Ride-sharing was an effective means of adding additional income during the pandemic. This is when I began raising two children. Eventually my partner had developed postpartum depression after our second child. This led to my children and I becoming unwelcome in the home of which I was the lease holder from January of 2022 to June 2024. This forced me to pay rent at my new home as well as my former residence for a year. Being a single parent with no co-parent for this period of time was extraordinarily taxing. Ride-sharing enabled me to be available for critical matters involving my children while allowing me to earn around 2,000 dollars or more per week. The downside is no security and no benefits. With my former lease ending that leaves more room to sacrifice take home earnings for the benefits my children need. Ultimately my children have reached the level of development that I am now seeking roles with career development pathways.

Owner

Central Kansas Echinacea
Plainville, KS
06.2009 - 01.2019
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Manager

Lucky's Vape And Tobacco
Wichita , KS
01.2016 - 12.2019
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Onboarded new employees with training and new hire documentation.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Recorded inventory sales into organization's weekly income report.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Accomplished multiple tasks within established timeframes.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Evaluated report data to proactively adjust and enhance operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Prepared and recommended long-range plans for development of department personnel.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Team Member

Ez Go Stores
Wichita , Kansas
01.2015 - 12.2016
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Lifted, stacked and transported boxes using hard cart and forklift.
  • Learned all required tasks quickly to maximize performance.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.

It Assistant

Garden City Community College
Garden City , Kansas
05.2013 - 12.2015
  • Responded to queries on phone, via email or through IT ticketing system.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Documented core systems configurations, passwords and system access requirements.
  • Installed and configured software and hardware.
  • Managed network security and filtering settings.
  • Set up and maintained servers.
  • Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.

Lifeguard

City Of Plainville
Plainville , Kansas
05.2009 - 08.2013
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Attentively monitored swimmers to identify distress.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Performed lifesaving measures during incidents until paramedics arrived on scene.
  • Entered water immediately to pull struggling swimmers to safety.
  • Inspected pool during shift and skimmed toys and trash that could clog pool pump.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Consulted with emergency personnel while securing scene.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Checked pool and surrounding areas for hazardous conditions.

Mechanic Helper

Liberty Operations
Plainville , Kansas
12.2008 - 08.2013
  • Supported Shop Foreman and other mechanics on vehicle repair projects.
  • Measured tire pressure and increased or decreased to meet manufacturers' recommendations.
  • Cleaned and maintained shop equipment and organized tools into individual bays.
  • Checked batteries and fuses to troubleshoot electrical problems.
  • Used pump systems to change engine oil, refill brake fluid, and lubricate parts.
  • Dismounted and mounted wheels and tires for balancing, repair and replacement.
  • Traveled to various locations to obtain parts and components from vendors and salvage operations.
  • Helped body specialist with paint prep by sanding, grinding and taping vehicles.
  • Changed vehicle engine oil and filters for waiting customers.
  • Conducted routine oil changes, tire rotations, fluid replacements and bulb changes.
  • Coordinated ready access to tools and parts needed for repair and maintenance activities.
  • Maintained customer and vehicle records, working with both hard-copy service records and computerized data.
  • Provided diagnostic support using tools, generating reports on results for.
  • Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
  • Communicated effectively with customers to gather information related to vehicles and verify registration and insurance information.
  • Diagnosed and repaired electrical controls and motors.
  • Performed minor structural repairs such as bracket replacements, rivet replacements and floor repair.
  • Promoted shop safety by cleaning work areas and removing hazardous materials.

Education

Associates - Exercise Science

Butler Community College
Andover Kansas
05.2018

Associates - Science

Butler Community College
Andover Kansas
05.2018

Skills

  • 10 years of customer service experience (email, chat, phone, Instagram/Facebook messenger and face to face)
  • 5 years of inventory management experience
  • Efficient and detail oriented
  • Expert on Microsoft Word, Excel, Power Point and GSuite
  • Familiar with ticketing system, CRM software, Zendesk, Close and Monday
  • POS systems and ordering platforms (SOP- Store Ordering Tool and PAM)
  • Data entry and inventory maintenance
  • Calm and professional under pressure
  • De-escalation techniques
  • Customer retention strategies
  • Problem solving skills

Certification

  • ServSafe Food Handler

Timeline

Driver

Mile High Logistics
06.2023 - 05.2024

Overnight Stocker

Walmart
01.2022 - 06.2022

Meat Cutter/Team Trainer/Order Writer

Whole Foods Market Inc
09.2019 - 12.2021

Uber/Lyft/Doordash

Uber/lyft/Doordash
01.2019 - Current

Manager

Lucky's Vape And Tobacco
01.2016 - 12.2019

Team Member

Ez Go Stores
01.2015 - 12.2016

It Assistant

Garden City Community College
05.2013 - 12.2015

Owner

Central Kansas Echinacea
06.2009 - 01.2019

Lifeguard

City Of Plainville
05.2009 - 08.2013

Mechanic Helper

Liberty Operations
12.2008 - 08.2013

Associates - Exercise Science

Butler Community College

Associates - Science

Butler Community College
Andrew Malin