Experienced leader that commits to company directives and mission to foster a team built on goal setting and success. Successful in building teams and developing leaders. Skilled in finding creative solutions to business problems and leading with positive change. An encouraging leader that applies an analytical approach to business metrics and creates a foundation of communication that highlights a growth mindset in leaders.
Overview
13
13
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
23rd And Robinson, Oklahoma City, OK
11.2020 - Current
Manage daily and weekly operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
Led partners successfully in fast-paced environment through proactive communication and positive feedback.
Foster an environment of open communication between managers across the district to share best practices in operations optimization and problem-solving techniques.
Evaluate store performance regularly using data analysis tools to identify areas of opportunity to create both objective and performance based action plans for continuous growth. Regularly shared these results with the district to engage with peers and create a culture of success.
Advising manager that regularly journeys outside of the store to support peers and leadership in store operations and additional Store Manager roles.
Partnered with peers and implemented a mentoring program to promote positive feedback and engagement with developing management talent.
General Manager
AMC Theatres
Oklahoma City, OK
08.2011 - 11.2020
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Coordinated, managed and implemented auditing projects and prepared for evaluation. Created a new Audit position at the market level that saw my area achieve an 11.8% YOY improvement. This led to the creation of a unique assignment for every market as a Peer Audit Lead.
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.