Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Andrew Martel

Andrew Martel

Bristow,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Outback Steakhouse
Gainesville, VA
09.2020 - Current
  • Prepared and served a variety of cocktails and beverages to customers.
  • Managed bar inventory and ensured stock levels were maintained.
  • Provided excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of the bar area at all times.
  • Trained new bartenders on menu items and service standards.
  • Handled cash transactions accurately during busy shifts.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Resolved customer complaints in a professional manner.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Provided drink suggestions to customers based on their preferences.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Warehouse Associate

Select Wines
Chantilly, Virginia
07.2019 - 03.2020
  • Maintained cleanliness and safety standards throughout the warehouse.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Communicated effectively with team members on matters related to work assignments.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.

Server

Jimbos Grill & Bar
Haymarket, Virginia
10.2012 - 05.2019
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed customer orders efficiently and accurately.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Assisted with training new servers on restaurant protocols.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

Some College (No Degree) -

Northern Virginia Community College
Annandale, VA

Skills

  • Cash handling
  • Customer engagement
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Time management
  • Handling difficult customers

Affiliations

  • Year Round Lacrosse Player in High School and Community College

Languages

Spanish
Limited

Accomplishments

  • Co Most Improved Player 2011 Varsity Lacrosse

Certification

  • ABC Manager

References

References available upon request.

Timeline

Bartender

Outback Steakhouse
09.2020 - Current

Warehouse Associate

Select Wines
07.2019 - 03.2020

Server

Jimbos Grill & Bar
10.2012 - 05.2019

Some College (No Degree) -

Northern Virginia Community College

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