Andrew Martinez
Denver,CO
Summary
Dynamic sales leader with expertise in customer relationship management, training, and recruitment, demonstrated through impactful roles at Comcast and National Credit Care. Known for exceptional communication and presentation skills that elevate business partnerships and enhance client loyalty. Achieved significant improvements in team performance and account management, establishing strong client rapport that drives retention and growth. Career goals include further advancing strategic sales initiatives to maximize revenue potential across diverse markets.
Overview
12
12
years of professional experience
Work History
Retail Sales Manager
Comcast
04.2019 - Current
- Spearhead training initiatives to onboard and mentor new hires, ensuring they are well-equipped to represent Comcast’s values, and enhance customer interactions.
- Utilize exceptional communication skills to present monthly sales performance and insights in regional readouts, driving alignment and accountability across the team.
- Cultivate and maintain strong, enduring relationships with customers and business partners, contributing to retention and growth.
- Manage recruitment efforts, interviewing and hiring talent based on cultural fit and potential to excel in relationship-driven sales environments.
- Met clients and partners monthly for in-person engagements, strengthening business connections.
Retail Sales Representative
Comcast
01.2019 - 01.2020
- Built rapport with customers to effectively meet their needs, resulting in high customer retention rates, and repeat business.
- Served as the point of contact for escalated customer issues, using de-escalation techniques and empathetic communication to resolve conflicts and restore customer satisfaction.
- Recognized as a top performer by qualifying for Xfinity’s Elite Class of 2020 through strong interpersonal skills and relationship management.
Account Director
National Credit Care
09.2012 - 12.2018
- Developed and nurtured relationships with key mortgage referral sources nationwide, establishing trust and collaboration that led to a significant increase in business referrals and retention.
- Utilized exceptional verbal and written communication to cold call, meet, and present solutions to prospective mortgage professionals and clients, often resulting in new partnerships and contracts.
- Demonstrated leadership in training sessions, fostering an interactive learning environment that empowered mortgage professionals to improve client relations and business performance.
- Managed high-stakes retention calls, using strong listening and problem-solving skills to de-escalate customer concerns, ensuring positive outcomes, and long-term client loyalty.
- Traveled extensively (18 to 20 weeks annually) to engage with clients directly, solidifying relationships, and enhancing client retention through face-to-face communication.
Education
University of Nebraska at Omaha
01.2010
Associates of Science Degree -
McCook Community College
01.2008
High School -
Standley Lake High School
01.2006
Skills
- Sales
- Communication
- Training
- Recruiting
- Customer Retention
- Presentation
- Business Relationships
- Cold calling
- Account management
- Building Client Rapport
References
References available upon request.
Timeline
Retail Sales Manager
Comcast
04.2019 - Current
Retail Sales Representative
Comcast
01.2019 - 01.2020
Account Director
National Credit Care
09.2012 - 12.2018
University of Nebraska at Omaha
Associates of Science Degree -
McCook Community College
High School -
Standley Lake High School