Andrew Martinez
1259 N Rowan Ave,CA
Summary
Dynamic sales professional with proven success at Journeys Shoes, excelling in up-selling techniques and team leadership. Recognized as a top seller, I effectively trained new associates while enhancing customer experiences through tailored solutions. Skilled in sales planning and stockroom management, I consistently helped to drive revenue growth and maintained a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Sales Lead
Journeys Shoes
Santa Anita
05.2023 - 06.2025
- Trained, coached, and mentored new sales associates.
- Provided weekly coaching to team members to encourage professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively to meet KPI standards.
- Was one of the consistent top-sellers
- Delivered exceptional customer service by addressing concerns and offering tailored solutions.
Server
Buffalo Wild Wings
Monterey Park, CA
08.2021 - 10.2022
- Demonstrated multitasking skills by managing multiple tables simultaneously while also keeping efficient communication.
- Served food and beverages promptly with attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions and opening shift members.
- Handled cash transactions accurately.
- Followed health and safety protocols to maintain a safe and sanitary environment.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Team Member
Blaze Pizza
Alhambra, CA
09.2019 - 01.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Consistently delivered efficient communication and service.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members in a timely manner.
Education
High School Diploma -
West Covina High School
West Covina, CA06.2019
Skills
- Up-selling techniques
- Stockroom management
- Sales planning
- Team leadership
- Opening and closing procedures
Timeline
Sales Lead
Journeys Shoes
05.2023 - 06.2025
Server
Buffalo Wild Wings
08.2021 - 10.2022
Team Member
Blaze Pizza
09.2019 - 01.2021
High School Diploma -
West Covina High School