Andrew McIntosh
Rathdrum,ID
Summary
Experienced General Manager with a proven track record at Applebee's, excelling in staff recruitment and operational management. Expert in fostering a collaborative team environment while enhancing customer service standards. Adept at budget management, driving revenue through effective training and team building initiatives, ensuring high-quality service delivery and operational excellence.
Overview
19
19
years of professional experience
Work History
General Manager
Applebee's Neighborhood Grill & Bar
Coeur D' Alene, Idaho
08.2020 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Manager
Applebee's Neighborhood Grill & Bar
Spokane, WA
09.2016 - 08.2020
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Line Cook/Server
Apple
Coeur D'Alene, ID
08.2006 - 09.2016
- Delivered excellent customer service through accurate order taking and multitasking.
- Communicated effectively with other staff members regarding orders.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Education
High School Diploma -
Lakeland High School
Rathdrum, ID01-2007
Skills
- Staff recruitment
- Operational management
- Customer service
- Team building
- Budget management
Timeline
General Manager
Applebee's Neighborhood Grill & Bar
08.2020 - Current
Manager
Applebee's Neighborhood Grill & Bar
09.2016 - 08.2020
Line Cook/Server
Apple
08.2006 - 09.2016
High School Diploma -
Lakeland High School
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