Andrew M. Douglas
Clifton Park,NY
Summary
Professional with over 10 years experience working in fast paced, high volume, customer service environments.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
STARBUCKS
04.2012 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Responsible for ordering products necessary for daily use, including tracking inventory and projecting future needs.
- Responsible for processing and accurately recording daily revenue for the shop.
- Resolved customer issues in a professional empathetic manner.
- Reference: Jim Siwek 240-398-8290
Digital Pressman/Designer
FORT NASSAU GRAPHICS, WEST DEPTFORD, NJ
10.2015 - 09.2024
- Worked under tight time constraints, while handling multiple orders.
- Effective communicator which proved instrumental in developing online marketing site as well as creating new products for the site.
- Managed customer inquiries ensuring positive customer satisfaction results.
Assistant Manager
MCDONALDS – LINDENWOLD, NJ
07.2009 - 04.2012
- Assisted with daily operations including overseeing staff ensuring a positive customer experience.
- Responsible for managing the inventory for the restaurant.
- Responsible for accurately recording/processing revenue totals for the day.
Education
High School Diploma -
Highland Highschool
Blackwood, NJSkills
- Customer Service
- Management
- Digital print equipment operation
- Quality assurance
- Color correcting
- Strong attention to detail
Timeline
Digital Pressman/Designer
FORT NASSAU GRAPHICS, WEST DEPTFORD, NJ
10.2015 - 09.2024
Shift Supervisor
STARBUCKS
04.2012 - Current
Assistant Manager
MCDONALDS – LINDENWOLD, NJ
07.2009 - 04.2012
High School Diploma -
Highland Highschool