Andrew Mentzer
Cincinnati
Summary
Proven Service Writer and Parts Sales Specialist with a track record of enhancing customer satisfaction and loyalty at Prolift Toyota. Skilled in cost estimates and customer service, adept at improving service delivery and reducing wait times. Demonstrates exceptional attention to detail and strong organization, ensuring quality and efficiency in service parts management.
Overview
20
20
years of professional experience
Work History
Service Writer
Prolift Toyota
12.2019 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Parts Specialist
Prolift Toyota
08.2017 - 12.2019
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Parts Sales Specialist
Smyth Automotive
08.2005 - 08.2017
- Demonstrated strong attention to detail when assembling custom parts orders, ensuring all components included.
- Collaborated with service departments to identify opportunities for upselling and cross-selling parts to ensure a quality repair.
- Increased customer satisfaction by providing expert advice on parts selection and application.
- Facilitated communication between departments by serving as the primary point of contact for questions related to parts availability or compatibility.
Education
High School Diploma -
Wyoming High School
Wyoming, Oh01-1990
Skills
- Schedule coordination
- Order preparation
- Product sourcing
- Cost estimates
- Customer service
- Environmental awareness
- Effective writing
- Automotive industry experience
- Lean principles
- Strong organization
- Profit maximization
- Estimating costs
- Improving customer satisfaction
- Email communication
- Forklift operation
Timeline
Service Writer
Prolift Toyota
12.2019 - Current
Parts Specialist
Prolift Toyota
08.2017 - 12.2019
Parts Sales Specialist
Smyth Automotive
08.2005 - 08.2017
High School Diploma -
Wyoming High School
Similar Profiles
Cory HintzCory Hintz
Field Service Technician at Prolift ToyotaField Service Technician at Prolift Toyota
Loren SpearsLoren Spears
Sales Consultant - Material Handling at ProLift Toyota Material HandlingSales Consultant - Material Handling at ProLift Toyota Material Handling
Randy harrisonRandy harrison
Major Accounts Manager at Prolift Toyota Material HandlingMajor Accounts Manager at Prolift Toyota Material Handling
Ian CoverstoneIan Coverstone
Senior Underwriter Management Liability at The Cincinnati Insurance CompanySenior Underwriter Management Liability at The Cincinnati Insurance Company
Madison VaskeMadison Vaske
Assistant General Manager at McDonald's RestaurantAssistant General Manager at McDonald's Restaurant