Andrew W. Mera
Coram,MT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Glacier Highland
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Internet Sales Manager
Subaru Of Ocala
02.2019 - 01.2022
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Trained sales staff on company procedures and salesmanship.
- Built relationships with customers and community to establish long-term business growth.
Sales Associate
Hyundai Of Leesburg
03.2017 - 01.2019
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Drove team revenue totals by bringing in top sales numbers.
- Demonstrated car technology options and available amenities and upgrades for each model.
Education
Associate of Science - Business Administration
College of Central Florida
Ocala, FL06.2016
Skills
- Consultative Sales
- Information Security
- Data Entry
- Complaint Resolution
- Inbound Call Management
- Appointment Scheduling
- Market Research
- Account Development
- Customer Education
- Social Media Management
- Lead Generation
- Negotiation
Timeline
Customer Service Representative
Glacier Highland
01.2022 - Current
Internet Sales Manager
Subaru Of Ocala
02.2019 - 01.2022
Sales Associate
Hyundai Of Leesburg
03.2017 - 01.2019
Associate of Science - Business Administration
College of Central Florida
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