Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Andrew Miles

Walpole,MA

Summary

Dynamic professional with a proven track record in customer service and problem-solving, highlighted by a successful tenure at IBM. Excelled in team collaboration and conflict resolution, founding RealityIn3D and achieving over 200 sales. Recognized for exceptional time management and data analysis skills, with a commitment to enhancing operational efficiency and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Owner/Operator

RealityIn3D
Walpole, MA
06.2021 - 01.2024
  • Founded a 3D printing business on Etsy, selling over 200 models and figurines in 2.5 years
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Identified potential risks associated with operations in order to minimize liabilities.

Student Intern

IBM
Walpole, MA
07.2023 - 08.2023
  • Assisted in the evaluation and recommendation of new security technologies and tools.
  • Contributed to projects aimed at improving the organization's cybersecurity posture.
  • Worked with a student team that achieved 'Best Presentation' for the final project.

Youth Soccer Referee

Walpole Youth Soccer Association
Walpole, MA
09.2020 - 06.2024
  • Officiate youth soccer games ranging from 2nd grade to 12th grade, as a center or assistant referee.
  • Prepared detailed game reports, documenting incidents and rulings for league review.
  • Maintained neat, professional appearance as trusted and fair officiant for soccer games.
  • Two-time Walpole Referee of the Year.

Back of House Team Member

Chick-fil-A
Provo, UT
09.2024 - 04.2025
  • Monitored food temperatures throughout preparation and storage to comply with food safety regulations.
  • Adapted to changing menu requirements, learning new recipes and techniques to expand culinary skills.
  • Worked closely with team members to resolve any kitchen issues swiftly, maintaining a positive work atmosphere.

Parking Attendant

Walpole Footlighters Theater
Walpole, MA
10.2022 - 05.2024
  • Managed parking and traffic control to facilitate vehicle flow in assigned area.
  • Greeted customers and provided information about parking fees, regulations and services.
  • Greeted customers and opened car doors to enhance service.

Education

High School Diploma -

Walpole High School
Walpole
06-2024

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Problem solving
  • Data analysis

Affiliations

  • Robotics Club: Computer Programmer/Pit Crew Member, Walpole High School Robotics, Sept 2020 - June 2024; Built functioning robots to perform tasks in 7 competition events, winning 6 team awards and qualifying for the 2022 World Championship.
  • Music: Cellist, South Eastern Massachusetts School Bandmasters Association, Mar 2018 - Mar 2023; Selected as cellist for regional high school orchestra of 60.
  • Soccer: Walpole High School Boys Soccer, Aug 2020 - Nov 2023; Played JV center midfield in 10th grade, and varsity center midfield in 11th and 12th grade.
  • Spring Track: Mid-distance/Sprints Athlete, Walpole High School Boys Outdoor Track, Mar 2023 - Mar 2024; Competed in varsity 400m and 4x400m races.
  • Academics: Secretary, National Honor Society: Walpole High School Chapter, Mar 2023 - June 2024; Elected secretary of five-member board; responsible for taking minutes, facilitating meetings, and organizing events.
  • Academics: Member, Tri-M Music Honor Society: Walpole High School Chapter, Sept 2022 - June 2024; Promoting musical awareness in the community through concerts, fundraisers, and other events and activities.
  • Religious: Youth Leader, Church of Jesus Christ of Latter-day Saints, Franklin Area Youth Group, Jan 2020 - Aug 2024; Led groups of up to 15, planning and executing team-building and local community service activities.

Accomplishments

  • Junior AP Language - Silver Award, Grade 11
  • Varsity Award (Spring Track), Grade 11
  • Classroom Performance Award - Spanish IV Honors, Grade 11
  • Classroom Performance Award - Computer Programming, Grade 10
  • Classroom Performance Award - Geometry Honors, Grade 10

References

References available upon request.

Timeline

Back of House Team Member

Chick-fil-A
09.2024 - 04.2025

Student Intern

IBM
07.2023 - 08.2023

Parking Attendant

Walpole Footlighters Theater
10.2022 - 05.2024

Owner/Operator

RealityIn3D
06.2021 - 01.2024

Youth Soccer Referee

Walpole Youth Soccer Association
09.2020 - 06.2024

High School Diploma -

Walpole High School

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Andrew Miles