Andrew Miller

• Accommodating all new and returning customers with transactions and questions regarding cigar brands and their history.
• Educating guests on each product and the nuances of the cultivation, production, geographical history, and flavor profiles of every cigar.
• Maintaining presentation and cleanliness of the store.
• Opening and closing a store, counting and accounting for all transactions through the register, competency with a POS system, calculating and filling out deposits, and curating a lounge area to provide a comfortable environment for guests.
• Stocking inventory on a weekly basis and corresponding with logistical delivery employees.
• Communicating with staff, coworkers, and managers about best business practices and store-wide and brand related marketing campaigns.

• Assisted customers with product selection and provided knowledgeable recommendations.
• Maintained organized merchandise displays to enhance customer engagement.
• Collaborated with team members to ensure efficient store operations.
• Greeted customers and provided exceptional customer service.
• Handled customer complaints in a professional manner.
• Maintained up-to-date knowledge of trending products in the fragrance industry.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Trained new team members in using POS systems, managing inventory, cultivating clientele, and implementing proper etiquette when developing and maintaining a rapport with clientele all in accordance with Dillard's practices and policies.

• Accommodating the requests for all guests in fine dining, bar side, private dining and catering setting.
• Responsibilities included greeting guests in a hospitable manner, taking orders from guests, replenishing beverages and appetizers in a timely manner, dressing in formal attire and maintaining grooming standards on a daily basis, building and organizing table layout and designing interior ornamentation for dining rooms, replacing bus tubs, laundry, and maintaining a sanitary environment with both janitorial responsibilities and sterilizing all utensils and glasses. Working over-time as required to ensure the restaurant has adequate resources to operate at highest efficiency the following day.
• Skills included multi-tasking, communication, and efficiency. Examples of multi-tasking involved simultaneously serving guests in multiple sections of the restaurant including the bar and main event area while making sure the kitchen and dishwashers were given all necessarily utensils, plates, and glasses to ensure the restaurant operated with time-efficency
• Communication with guests was as paramount as with managers, servers, and kitchen staff.
• Hosting special occasions including graduation celebrations, birthdays, business meetings, and seminars. Providing exceptional service for prestigious guests including politicians and business executives.

• Delivering sensitive documents involved in the closing procedures on real estate transactions.
• Traveling to various locations such as mortgage lenders offices, the clerk of court, tax assessor’s offices, and banks.
• Corresponding with receptionists and company executives and addressing any questions.
• Handling sensitive real estate and legal documents, cash, checks, and private information.
• Corresponding with office staff and president of the company to facilitate timely delivery of all documents.

• Enduring the physical demands of interacting with and scaring guests while immersing yourself in a character for several hours multiple nights a week

• Following safety protocols and reporting any suspicious activity while still committing to performing the role fully in character

• Preparing and cooking food in a sanitary and efficient manner.
• Maintaining and accounting for inventory of all raw food items, produce, utensils, equipment, and other supplies.
• Communicating with management and kitchen staff.
• Dishwashing and janitorial responsibilities.

• Informing customers about the selection of cigars and products that are offered as well as the company’s history and in-store hand rolling process

• Explaining the process of how the cigars are rolled in the store to visitors and customers while assisting them in choosing our products based on their preferences

• Accommodating tourists who are visiting New Orleans and providing information on restaurants, historic places, and other establishments they may wish to visit

• Being familiar with and performing opening and closing operations for the store

•Using a POS system

•Cleaning the store every night

• Maintaining and re-stocking inventory