Andrew Mills
Lubbock Country Club
LUBBOCK,TX
7
years of professional experience
Hospitality professional prepared to bring extensive customer service experience to a new role. Proven ability to handle guest inquiries and issues efficiently while maintaining a positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Work History
Front Desk Agent
3 Months- Provided assistance to resolve guest issues efficiently
- Assisted guests with room assignments, folio inquiries, and service requests.
- Processed guest check-ins and check-outs using LMS system while verifying reservations and payment details.
Player Service Supervisor
7 Months- Established a customer-focused work ethic to elevate service standards
- Directed outside operations to meet customer needs and improve satisfaction
- Built strong relationships to improve team effectiveness and collaboration among staff
- Interviewing, Hiring, Scheduling, Payroll duties
Line Order Picker
2 Months- Gathered hundreds of orders each day
- Worked efficiently in a fast-paced warehouse setting
- Verified item codes, quantities, and lot numbers before packing shipments.
Expeditor, Line Cook, Busser
3 Years 2 Months- Collaborated with stations to streamline operations
- Directed order flow to optimize service timing
- Engaged with customers to understand their needs ensuring best possible service
Player Services Staff
3 Years 5 Months- Monitored pace of play and communicated with golfers to maintain smooth rounds.
- Assisted members with golf bags, carts, and course readiness before tee times.
- Refilled range balls and organized practice areas for consistent member use.
- Supported bag room operations by storing, retrieving, and staging equipment accurately.
Education
Bachelor of Science - Restaurant, Hotel, and Institutional Management
Skills
Hospitality and Guest Relations
Service excellence
Conflict Resolution
Problem solving
Detail orientation
Team Leadership and Staff Supervision
Adaptability and Professionalism
Timeline
Player Service Supervisor
Lubbock Country Club
03.2026 - CurrentRead More
Line Order Picker
SilverSpot Technologies
11.2024 - 01.2025Read More
Front Desk Agent
San Luis Resort Conference & Spa
05.2024 - 08.2024Read More
Player Services Staff
Lubbock Country Club
10.2022 - 03.2026Read More
Expeditor, Line Cook, Busser
Chesters Hamburger’s
06.2019 - 08.2022Read More
Texas Tech University, College of Human Sciences
Bachelor of Science from Restaurant, Hotel, and Institutional Management
Read More