Andrew Miro

• Manage and track all sales activities through CRM to ensure accurate reporting and forecasting.
• Recruit, hire, and onboard new sales representatives.
• Train and mentor sales team members, including conducting ride-alongs to provide hands-on coaching.
• Develop and implement sales strategies to achieve company goals and revenue targets.
• Monitor and analyze team performance, providing feedback and implementing strategies to improve results.
• Ensure all sales representatives adhere to company policies, processes, and customer service standards.

• Appointment Confirmation: Oversee the confirmation of customer appointments, ensuring accuracy, efficiency, and timeliness.
• Scheduling Coordination: Collaborate with internal teams to maintain accurate and optimized appointment schedules.
• Customer Communication: Develop and maintain professional communication protocols to enhance the customer experience.
• Policy Adherence: Ensure compliance with company policies and procedures for appointment confirmation and customer engagement.
• Training and Development: Implement training programs to enhance team skills and maintain high service standards.
• Technology Utilization: Use CRM systems and scheduling tools to manage confirmation processes and monitor performance metrics.
• Problem-Solving: Address scheduling conflicts, cancellations, and other issues proactively and effectively.
• Reporting: Provide regular updates and insights to senior management, including performance metrics and recommendations for process improvement.

Owner and President

Security police and military K9 handler