Some interests I have outside of the workplace: reading, sports, traveling far and wide, photography, muay thai, espresso, and learning to cook
Andrew Modugno
Brighton,MA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Inside Sales - Team Lead
Markforged
04.2024 - Current
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Managed three inside sales reps by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
Inside Sales Representative
Markforged
06.2021 - 04.2024
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Facility & Event Operations Coordinator
UMass Lowell
05.2019 - 05.2021
- Enhanced event attendee experience by coordinating seamless logistics and venue setups.
- Streamlined event registration processes, resulting in increased efficiency and reduced wait times for guests.
- Managed vendor relationships to ensure timely delivery of goods and services for events.
- Collaborated with cross-functional teams to develop engaging event programming tailored to target audiences.
- Maintenance of athletic facilities and grounds
- Coordinated schedules and timelines for events.
Event and Sales Coordinator - Intern
Major League Lacrosse
03.2018 - 12.2018
- Increased fan attendance by establishing strong relationships with clients and identifying new opportunities.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Created RFPs for Events Department for future stadium use
- Managed ticket sales for All-Star and Championship Final events, outbounding to local businesses
Education
Bachelor of Science - Sports Management, And Communications
Lasell University
05.2019
Skills
- Communication: Strong verbal and written communication skills, with the ability to articulate product features and benefits effectively
- Consultative Sales Approach
- Marketing
- Cold calling
- Market Research: Conducted comprehensive market research; industry trends and competitor activities
- Customer Relationship Building
- Database Management
Interests
Timeline
Inside Sales - Team Lead
Markforged
04.2024 - Current
Inside Sales Representative
Markforged
06.2021 - 04.2024
Facility & Event Operations Coordinator
UMass Lowell
05.2019 - 05.2021
Event and Sales Coordinator - Intern
Major League Lacrosse
03.2018 - 12.2018
Bachelor of Science - Sports Management, And Communications
Lasell University
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